

All the information you need about baggage
In order to best plan your trip, it's important to know how many bags you can take and what items are allowed and prohibited on the plane, as your baggage may be checked. To find out more, select one of the tabs below. Click here to purchase checked baggage for GOL flights:
Here's all the information you need about flying with carry-on baggage. We've also prepared a Baggage Guide Video to help you prepare and enjoy every moment. Ready to take off?
What can you take?
- One standard carry-on bag up to 10 kg
- One light personal item
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Standard carry-on baggage
Carry-on baggage must be placed in the overhead compartments. It is therefore important to respect the dimensions and weights allowed: 35 cm wide, 55 cm high and 25 cm deep, including wheels. If the baggage does not meet the established standards, the customer will be charged an excess baggage fee. -
Personal Items
Personal items such as a backpack, purse, eco-bag, laptop bag, airport shopping bag and camera/electronic case may be placed under the seat in front of you. The maximum dimensions for personal items are 32 cm wide, 22 cm high and 43 cm deep. -
Bag and backpack labels
You can have your personal items tagged at check-in or at the boarding gate. This will help keep your flight organized and on time.
How do you stow your baggage on board?
Standard carry-on baggage: in the overhead bins. Depending on the aircraft, bags may be placed vertically or horizontally.
Personal items: should be placed under the seat in front of you.
If you have any questions, don't hesitate to ask one of our Flight Attendants for assistance.
Allowed items:
To avoid bigger problems when travelling, it is essential to know in advance which is allowed to take or not in your carry-on baggage. It is also important to know which items need previous authorization by GOL.
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You may bring non-radioactive medical or personal care items, including aerosols, as long as:
- The total net quantity of all referenced items carried by a single passenger (both in carry-on and checked baggage) does not exceed 2 kg or 2 L;
- The net quantity of any individual item does not exceed 500 g or 500 ml;
- The number of aerosols and atomizers in carry-on baggage does not exceed four flasks per person. The content of each of these flasks must also be less than 300 mL or 300 g (ANAC Resolution 207);
- Aerosol decompression valves are protected by a capsule or other suitable means preventing the involuntary release of their contents.
In this class we have products as atomizers, perfumes, colognes and medication (which contains alcohol).
Important: those items can also be transported in the checked baggage. -
Extra batteries for portable electronic devices (batteries, lithium metal or lithium-ion batteries) must be carried in carry-on baggage only. Power sources (such as the power bank) are also considered to be spare batteries.
You can take a maximum of two extra batteries, which must be individually protected to prevent short circuits. Other important recommendations:
- For lithium metal batteries, the lithium content must not exceed 2 g;
- Lithium-ion battery should not exceed 100 Wh;
- Non-spillable battery must not exceed 100 Wh or 12 V.
Important: Lithium -ion batteries between 100 and 160 Wh, or lithium metal between 2 and 8 g (for exclusive use in portable medical electronic devices), can only be transported with authorization from GOL and only in carry-on baggage. The transportation is totally prohibited with items which exceed the limits specified above.
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The transport of beverages in your carry-on baggage will depend on the alcohol content and the type of flight. Remembering that allowed beverages can only be transported by people over 18 years of age and must be in leakproof, labelled and sealed packages. Otherwise, checking may be denied.
Up to 23% alcohol content by item
- Domestic flight: no quantity restriction;
- International flight: up to 100 mL per container (valid for any type of liquid, alcoholic or not).
From 24 to 27% alcohol content by item
- Domestic flight: each passenger can take up to 5 liters in containers that do not exceed 1 liter;
- International flight: up to 100 mL per container. For drinks purchased in duty free shop or on aircraft, the 100 mL limit is not applicable.
Greater than 70% alcohol by volume
- Totally prohibited in any situation and type of flight.
Check more information about transporting alcoholic beverages on the "Checked baggage" tab.
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It is allowed to transport small bottles of gaseous carbon dioxide used by passengers to activate mechanical members. Replacement bottles of a similar size can also be transported to ensure adequate supplies for the duration of the trip.
Important: this item can also be transported in the checked baggage. -
In your carry-on baggage, portable electronic devices for personal use can be carried (wristwatches, calculators, cameras, cell phones, laptop computers, video cameras, among others) as long as their batteries do not exceed:
- 100 Wh for Lithium-ion batteries; 2g lithium content for lithium metal batteries; 100 Wh or 12 V in case of non-spillable battery. The equipment must be protected against unintentional activation or the battery must be disconnected and its exposed terminals insulated.
- Up to 15 devices and 20 extra batteries are allowed per person. GOL does not transport hoverboards, segways and other "self-balance" equipment.
Smart bags must be transported exclusively as carry-on baggage. The exception is if the battery is removable. In this case, you can remove it to store it in the cabin with you and check only the suitcase.
Important: under no circumstances will smart bags with batteries of more than 100 Wh be accepted. Lithium batteries used in this type of bag can short circuit and cause a fire that is difficult to control by the aircraft's fire extinguisher system.
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Insulating packages containing refrigerated liquid nitrogen fully absorbed in porous material and intended for the transport of non-hazardous products at low temperatures are permitted.
The design of the package must not allow pressure to build up inside the container or release any amount of liquid nitrogen, regardless of the position of the insulating package.
Important: this item can also be transported in the checked baggage. -
They can be transported in containers containing a small amount of formalin, ethanol, isopropanol or other alcohols. To receive more information about packaging instructions, please contact our Customer Service: 0800 704 0465.
Important: this item can also be transported in the checked baggage.
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Led light bulbs for personal or domestic use are allowed since they are transported in their respective packaging.
Important: this item can also be transported in the checked baggage. -
Your carry-on baggage may take:
- Plastic bottles with a capacity of less than 500 mL; Disposable plastic products such as straws, cups, plates, cutlery and bags; Styrofoam container packaging for food and beverage packaging;
- Other disposable products composed of polyethylene, polypropylene and/or similar products.
Important: this item can also be transported in the checked baggage.
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You may transport medication in your carry-on baggage, as long as they are properly accompanied by a medical prescription. We recommend that you ask your doctor for an additional prescription and, if necessary, provide one in the language of the destination country. It is also good to have your doctor's report handy to present to airport security authorities.
Another important point is that some medications, such as insulin, need proper transport. Therefore, please contact the manufacturer to find out about the correct packing during the trip. It is essential to know that GOL accepts a maximum of 2.5 kg of dry ice to store medicines (carry-on or checked baggage).
Important: passengers with some acute illnesses need prior authorization from the GOL medical team to travel. Check all transport regulations in the “Person with health problems” area. -
The established limit is one unit per passenger, and provided that the safety cover is well placed on its heating element.
The hair curler cannot be used during the flight in any situation. Gas refills are also prohibited for these modelers, both for carry-on and checked baggage.
Important: if you prefer, you can transport the curler in your checked baggage. -
Electronic cigarettes with batteries and personal vaporizers are allowed in carry-on baggage on domestic flights only. These devices are not permitted on international flights.
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The transportation of this equipment is permitted, provided that it complies with the dimensions allowed for carry-on baggage and the restrictions for personal electronic devices. In addition, we recommend that the customer be able to remove the items from the box for possible inspection, intervention and containment in the event of unforeseen problems with the product.
Forbiden Items
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Explosives, gases, flammable liquids and some types of weapons are prohibited in passenger air transport. Learn more about these and other restrictions on the ANAC website.
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Due to operational policy, GOL does not transport: battery operated products capable of producing extreme heat, which have the potential to cause fire if activated. Eg: underwater lanterns and welding equipment.
Products without the power source (batteries or batteries) can be transported.
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Stun and electroshock weapons (such as tasers, for example) and items containing explosives, compressed gases and lithium batteries with a watt-hour rating of more than 160 Wh are strictly prohibited as carry-on, close-on or checked-in baggage.
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Pepper spray, among others, containing irritating or disabling substances are prohibited on the body, in checked or carry-on baggage.
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Such as suitcases, cash boxes, cash bags, among others, and which incorporate dangerous items as part of this equipment (lithium batteries, pyrotechnic material, etc.).
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Such as briefcases, money boxes, money bags, among others, and that incorporate dangerous items as part of this equipment (lithium batteries, pyrotechnic material, etc.).
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Biological materials are all elements that contain genetic information or that are classified as self-reproducing, such as patient samples, biological products, infectious substances and pathogens
To transport this type of material, contact GOLLOG for a quote. Go to the GOLLOG website.
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Electronic cigarettes with batteries and personal vaporizers may not be carried in checked baggage on domestic or international flights.
Purchase Your Baggage
Checked baggage specifications
You can acquire your checked baggage during your ticket purchase, or after buying your ticket. Check the checked baggage specifications below:
Each checked baggage corresponds to a single volume of up to 23kg. If this weight is divided in two or more volume, each volume will be charged as additional baggage.
Free checked baggage
Some of the tariffs offer free checked baggage. Check all the details in the chart below:
|
PREMIUM ECONOMY |
MAX |
PLUS |
LIGHT |
PROMO |
---|---|---|---|---|---|
Costumer not in the smiles category |
1st and 2nd baggage for free | 1st and 2nd baggage for free | 1st baggage for free | No free baggage | No free baggage |
Smiles Category |
1st and 2nd baggage for free | 1st and 2nd baggage for free | 1st baggage for free | No free baggage | No free baggage |
Silver |
1st and 2nd baggage for free | 1st and 2nd baggage for free | 1st baggage for free | 1st baggage for free | 1st baggage for free |
Gold |
1st and 2nd baggage for free | 1st and 2nd baggage for free | 1st and 2nd baggage for free | 1st and 2nd baggage for free | 1st and 2nd baggage for free |
Diamond |
1st, 2nd and 3rd baggage for free | 1st, 2nd and 3rd baggage for free | 1st, 2nd and 3rd baggage for free | 1st, 2nd and 3rd baggage for free | 1st, 2nd and 3rd baggage for free |
Notice: If you have already purchased your ticket and you need to take more baggage, you can purchase them in advance on My Reservations or during check-in. Customers who have purchased tickets on other websites or travel agencies that do not belong to GOL, must access My Reservations using the locator and surname.
Free checked baggage
Some of the tariffs offer free checked baggage. Check all the details in the chart below:
-
Costumer not in the smiles category
1st and 2nd baggage for freeSmiles Category
1st and 2nd baggage for freeSilver
1st and 2nd baggage for freeGold
1st and 2nd baggage for freeDiamond
1st, 2nd and 3rd baggage for free -
Costumer not in the smiles category
1st and 2nd baggage for freeSmiles Category
1st and 2nd baggage for freeSilver
1st and 2nd baggage for freeGold
1st and 2nd baggage for freeDiamond
1st, 2nd and 3rd baggage for free -
Costumer not in the smiles category
1st baggage for freeSmiles Category
1st baggage for freeSilver
1st baggage for freeGold
1st and 2nd baggage for freeDiamond
1st, 2nd and 3rd baggage for free
-
Costumer not in the smiles category
No free baggageSmiles Category
No free baggageSilver
1st baggage for freeGold
1st and 2nd baggage for freeDiamond
1st, 2nd and 3rd baggage for free -
Costumer not in the smiles category
No free baggageSmiles Category
No free baggageSilver
1st baggage for freeGold
1st and 2nd baggage for freeDiamond
1st, 2nd and 3rd baggage for free
Notice: If you have already purchased your ticket and you need to take more baggage, you can purchase them in advance on My Reservations or during check-in. Customers who have purchased tickets on other websites or travel agencies that do not belong to GOL, must access My Reservations using the locator and surname.
Purchasing your checked baggage
You can purchase your checked baggage on the GOL website when you buy your ticket or afterwards, in the “Find your trip” or “My trips”, section, or directly at the check-in counter. The prices vary, so you should plan to purchase your checked baggage in advance.
Check out the chart to see how much it costs to purchase your baggage according to your trip:
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*Debit card payments are not accepted due to totem pole restrictions.
Note: Fees related to services purchased outside Brazil for domestic or international travel.
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*Debit card payments are not accepted due to totem pole restrictions.
Note: Fees related to services purchased outside Brazil for domestic or international travel.
-
*Debit card payments are not accepted due to totem pole restrictions.
Note: Fees related to services purchased outside Brazil for domestic or international travel.
-
*Debit card payments are not accepted due to totem pole restrictions.
Note: Fees related to services purchased outside Brazil for domestic or international travel.
Purchasing your checked baggage
You can purchase your checked baggage on the GOL website when you buy your ticket or afterwards, in the “Find your trip” or “My trips”, section, or directly at the check-in counter. The prices vary, so you should plan to purchase your checked baggage in advance.
Check out the chart to see how much it costs to purchase your baggage according to your trip:
-
Checked baggage (up to 23 kg each)
+ 48h departure
1ª bag
USD 252ª bag
UDS 303ª e 5ª bag (each)
USD 40Excess (23 a 32 kg)
USD 35Excess (32 a 45 kg)
USD 70
– 48h departure1ª bag
USD 302ª bag
USD 403ª e 5ª bag (each)
USD 55Excess (23 a 32 kg)
USD 35Excess (32 a 45 kg)
USD 70
At the airport1ª bag
USD 352ª bag
USD 403ª e 5ª bag (each)
USD 55Excess (23 a 32 kg)
USD 35Excess (32 a 45 kg)
USD 70*Debit card payments are not accepted due to totem pole restrictions.
Note: Fees related to services purchased outside Brazil for domestic or international travel. -
Checked baggage (up to 23 kg each)
+ 48h departure
1ª bag
USD 452ª bag
USD 603ª e 5ª bag (each)
USD 90Excess (23 a 32 kg)
USD 100Excess (32 a 45 kg)
Not available
– 48h departure1ª bag
USD 602ª bag
USD 953ª e 5ª bag (each)
USD 130Excess (23 a 32 kg)
USD 100Excess (32 a 45 kg)
Not available
At the airport1ª bag
USD 752ª bag
USD 953ª e 5ª bag (each)
USD 130Excess (23 a 32 kg)
USD 100Excess (32 a 45 kg)
Not available*Debit card payments are not accepted due to totem pole restrictions.
Note: Fees related to services purchased outside Brazil for domestic or international travel. -
Checked baggage (up to 23 kg each)
+ 48h departure
1ª bag
USD 552ª bag
USD 953ª e 5ª bag (each)
USD 135Excess (23 a 32 kg)
USD 100Excess (32 a 45 kg)
Not available
– 48h departure1ª bag
USD 852ª bag
USD 1003ª e 5ª bag (each)
USD 160Excess (23 a 32 kg)
USD 100Excess (32 a 45 kg)
Not available
At the airport1ª bag
USD 1002ª bag
USD 1003ª e 5ª bag (each)
USD 160Excess (23 a 32 kg)
USD 100Excess (32 a 45 kg)
Not available*Debit card payments are not accepted due to totem pole restrictions.
Note: Fees related to services purchased outside Brazil for domestic or international travel. -
Checked baggage (up to 23 kg each)
+ 48h departure
1ª bag
USD 452ª bag
USD 1003ª e 5ª bag (each)
USD 160Excess (23 a 32 kg)
USD 100Excess (32 a 45 kg)
Not available
– 48h departure1ª bag
USD 902ª bag
USD 1403ª e 5ª bag (each)
USD 180Excess (23 a 32 kg)
USD 100Excess (32 a 45 kg)
Not available
At the airport1ª bag
USD 1202ª bag
USD 1403ª e 5ª bag (each)
USD 180Excess (23 a 32 kg)
USD 100Excess (32 a 45 kg)
Not available*Debit card payments are not accepted due to totem pole restrictions.
Note: Fees related to services purchased outside Brazil for domestic or international travel.
Checked baggage rules
Check all the Checked Baggage product rules in their terms and conditions
-
- Advance purchase of checked baggage is available to customers booked on GOL flights (G3).
- Each passenger may purchase in advance a checked baggage allowance of 23 kg per piece, with a limit of 5 pieces per passenger.
- If a piece of baggage exceeds 23 kg, a fixed overweight fee will be charged for domestic flights and a different fee for international flights. The total weight of each piece of baggage must not exceed 45 kg for domestic flights and 32 kg for international flights.
- As checked baggage, 1 baby stroller and 1 baby carrier or 1 car seat are allowed per lap child (up to 2 years old), as an extra allowance, free of charge. Other items will be deducted from the baggage allowance or extra allowance, such as the transportation of animals, sports equipment, remains, etc.
- The purchase of checked baggage at special rates is available through GOL's digital channels and it varies according to the time of purchase - outside the check-in window (more than 48 hours before the flight) and inside the check-in window (less than 48 hours before the flight). There is no special offer at the airport counter, regardless of how far in advance you have made the purchase.
- The purchase of checked baggage allowance is an optional service and ancillary to the carriage of passengers.
- If the flight is rescheduled at the customer's discretion, the same checked baggage allowance purchased may be used. If the Customer changes their domestic flight to an international flight (or vice versa), they should check if there is a change in the checked baggage allowance.
- If you purchased additional checked baggage and do not use it, you may request a refund or credit for the amount paid. The refund request must be made prior to boarding in the My Trips tab or through the Customer Service Center.
- There is no mileage earning for the purchase of this product.
- In the event that a flight (accommodation) is rescheduled by the Company, the Company is responsible for offering the same allowances on the new flight as those purchased on the original flight.
- Baggage purchased in advance is individual and cannot be transferred to another customer.
Baggage is determined per passenger and per segment
To find out how to purchase your baggage based on your flight type, see the examples below:
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If you want to check your luggage on the round trip, you must purchase one piece of luggage for each segment:
1 contracted luggage for the outbound and 1 contracted luggage for the return.You can also purchase more than one piece of luggage for each segment, according to your needs.
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Baggage purchases are valid from origin to final destination, regardless of the stopover or flight connection.
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If you have luggage, you must remove it during the stop and, if necessary, hire the service to dispatch it when you are going to re-embark.
In other words, the checked baggage service is optional for each segment.
Free Checked baggage
If you are traveling with an infant on your lap up to 2 years of age, you may check one baby car seat OR stroller (which may consist of multiple pieces as long as they are part of the same unit) OR one baby carrier per child as an additional checked baggage item free of charge. On domestic flights, other items will be deducted from the free checked baggage allowance of the parent or guardian. On international flights, only carry-on baggage up to 10 kg is allowed.
Customers with special needs who use assistive devices (such as a wheelchair) may carry one at no additional charge. If the customer has more than one item, GOL offers an 80% discount on the excess baggage charge when transporting technical aids or essential medical equipment. Find out more about boarding for people with permanent physical or motor disabilities and temporary reduced mobility.
Special Items are items with special dimensions, such as sports equipment and musical instruments, that cannot be checked in as normal baggage. A fee may apply, depending on the item and your destination.
Find out what qualifies as Differentiated baggage
- The sum of sides A+B+C cannot exceed 292 cm.
- Baggage may be up to 292 cm long, taking into account the sum of the sides, as shown in the figure below.
A = Height B = Width C = Length
The items considered as Special Items, shown here, must weigh up to 23 kg. If the weight exceeds this limit, a fixed excess baggage fee will be charged, depending on the destination of your trip. When traveling within Brazil, the maximum weight to be checked in is 45 kg, and when traveling outside Brazil, the maximum weight to be checked in is 32 kg.
Items not included in the above list are considered normal baggage and may be carried in the cabin or overhead compartment as long as they are within the weight and size limits. If your item exceeds these limits, you may check it through GOLLOG. See the link for more information: https://www.gollog.com.br/informacoes/transporte-de-instrumentos-musicais.
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Surf equipment: A maximum of 3 surfboards is permitted per case. If you have more than 3 surfboards, you’ll need an additional case for shipping, and a Special Items baggage fee will be charged.
Windsurfing equipment: 1 board, 1 sail, 1 boom and 1 mast in a single container.
Kitesurfing equipment: 1 board, 1 kite, 1 steering bar and 1 trapeze
in a single container.Stand Up Paddle Equipment: 1 bag containing 1 board and 1 paddle.
Water Ski Equipment: 1 bag containing 1 pair of water skis
or 1 slalom water ski.Wakeboard, boogie board or bodyboard equipment: 1 board in your bag.
Scuba diving equipment: Maximum 1 bag containing 1 pair of goggles, 1 snorkel, 2 duck feet, 1 wetsuit, 1 hydrostatic vest, 1 regulator, 1 empty mini oxygen cylinder and 1 harpoon (unloaded and securely packed so as not to damage other baggage).
and securely packed so as not to damage other luggage).Fishing equipment: A maximum of 5 rods, a reel, a net, a pair of fishing boots and a wire basket in a single compartment.
Wave ski equipment: 1 board and 2 paddles.
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Ski equipment and similar: 1 pair of skis, 1 pair of poles, 1 pair of boots and 1 helmet in a single container.
Snowboarding equipment and similar: 1 snowboard, 1 pair of boots and 1 helmet in a single container.
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Parachuting and similar equipment: 1 piece of skydiving equipment in a single container.
Paragliding equipment: 1 piece of paragliding equipment in a single container. Motorized paragliders and the like are not permitted.
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Golf equipment: Maximum 1 set of 14 clubs and 14 balls and 1 pair of golf shoes.
Bicycle equipment: 1 conventional bicycle without a motor (electric bicycles are not permitted); 1 special children's trailer; 1 tandem or 1 unicycle. Bicycles will be accepted in a rigid case with handlebars folded down and pedals removed, and only one bicycle per case. Bicycles (assembled or disassembled) must be packed with flat tires. If collapsible, the straps must be tied to the sides and the pedals must be removed or packed. Cylinders of CO2 (carbon dioxide gas) used to inflate bicycle tires are not permitted.
Archery equipment: 1 bow with its quiver (compartment for storing arrows), 1 maintenance kit (chemicals, solvents, grease, etc. are not allowed and, if in the maintenance kit, may not be carried) and arrows, all in a single compartment.
Hockey or lacrosse equipment: No more than 5 hockey sticks, 1 pair of skates, 1 protective gear and 1 helmet in a single compartment.
Dart: 1 dart properly packed so as not to damage other baggage.
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You can bring musical instruments in the cabin if they meet the size and weight restrictions. If not, they should be placed in the overhead bin as Special Items baggage. Ideally, pack your instruments in special containers to avoid potential damage while traveling.
Instruments like cellos, tubas, double basses, bass drums, and others of similar size must be placed in hard cases for transport in the overhead bin.
Guitars and acoustic guitars are not considered special baggage. This means you can carry them as a regular piece of luggage in the overhead bin, provided they’re included in your ticket. If not, you can still bring them by paying for an extra piece. They should be packed in hard cases.
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Televisions and electronic devices are checked baggage.
Differentiated baggage fees
Domestic | South America | Central America / Caribbean / Mexico | USA and Other destinations |
---|---|---|---|
USD 40 |
USD 100 | USD 100 | USD 145 |
Differentiated baggage fees
-
USD 40 -
USD 100
-
USD 100 -
USD 145
Sales Channels
Airports, GOL Stores and Customer Relations Center.
Terms and Conditions
- Each passenger may purchase up to 3 pieces of Special Items baggage. The total number of pieces of checked baggage allowed per person is 5, including both regular baggage and checked baggage.
- There are no special conditions or discounts for any GOL fare or Smiles category.
- It is not possible to purchase this product with miles.
- The purchase of checked baggage is an optional service and an accessory to the transportation of customers.
- If the flight is rescheduled at the customer's discretion, the same baggage allowance can be used. If the Customer changes his/her domestic flight to an international flight (or vice versa), he/she should check if there is a difference in the baggage allowance.
- If you purchased a Special Items baggage allowance and do not use it, you may request a refund or credit for the amount paid. The refund request must be made in the My Trips tab or Customer Service Center prior to boarding.
- If the flight must be rebooked (accommodation) by the Company, the Company is responsible for offering the same allowances on the new flight as those purchased on the original flight.
- Special Items baggage is individual and cannot be transferred to another Customer.
- Miles cannot be earned when purchasing this product.
- Special Items baggage allowance can be purchased at GOL stores, CRCs and airports.
- The sale of Special Items baggage is subject to the availability of physical space on the aircraft. Purchase in your Special Items baggage in advance through the available sales channels and avoid any setbacks when traveling.
- The sale of the service is not available on our digital channels.
Save time boarding and avoid lines at check-in
This service allows you to weigh and tag your bags on domestic flights. Then simply go to the Express Baggage drop-off kiosk and board.
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1 At the self-service totem, select the "Check-in" option and enter your reservation code, CPF or Smiles number to start the process. If you have already checked in, select "Check Baggage" and enter your Locator Number.
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2 Before completing check-in, the system will ask if you want to check your baggage. Click "Yes" and place your bag on the scale. Wait for it to be weighed. If you have already checked in, the system will prompt you to weigh your bag immediately.
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3 If the fare you purchased already includes baggage allowance, there will be no additional charge! Finish the weighing process and if you have more baggage, repeat the process.
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4 If there is excess baggage, the system will inform you of the amount to be paid and the credit card brands accepted. Enter your card information and wait for payment confirmation. For Smiles Diamond, Gold and Silver members, the system already takes into account the additional baggage allowance to which they are entitled.
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5 Wait for the tags to be printed and attached to the bag. Remove the paper from the tag following the instructions printed on the tag, pulling from the bottom to the top, making sure the protection is completely removed.
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6 Position the tag on the handle of your bag, preferably on the top, and affix it.
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7 Remove one of the three stickers from the tag and affix it to an easy-to-stick surface on your bag, such as plastic or leather, avoiding fabric.
Important: Keep the printed receipt with the tag as this is your proof of checked baggage.
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8 Go to the Express Baggage counter and give your bag to the GOL agent.
For a more hands-on experience, check your baggage yourself using the Express Baggage machines at Guarulhos (GRU) and Galeão (GIG) airports.
Our machines are super-intuitive and you have a step-by-step guide to the whole process, making it faster and easier to check in your luggage.
Where to find the service:
Guarulhos (GRU): Terminal 2, positions BO1, BO2, B03 and B04.
Galeão (GlG): Check-in D, at gates D03, D04, DO5 and D06.
Express Baggage is available for scheduled flights operated by GOL at the following airports:
- Belém (BEL)
- Porto Seguro (BPS)
- Congonhas (CGH)
- Curitiba (CWB)
- Florianópolis (FLN)
- Fortaleza (FOR)
- Foz do lquaçu (IGU)
- Galeão (GIG)
- Guarulhos (GRU)
- João Pessoa (JPA)
- Manaus (MAO)
- Maceió (MCZ)
- Navegantes (NVT)
- Porto Alegre (POA)
- Recife (REC) Santos Dumont (SDU)
- São Luís (SLZ)
- Salvador (SSA)
- Vitória (VIx)
Overweight fees
If your baggage exceeds 23 kg, you will be charged a fixed overweight fee depending on the destination of your trip. The weight limit for checked baggage is 45 kg for domestic flights and 32 kg for international flights.
To find out the weight limit for baggage on international flights operated by GOL's airline partners, check the rules of the airline you are traveling with.
Please note: The services purchased in international destinations for baggage allowance and excess baggage for domestic and international flights have different prices.
Overweight | Domestic | South America | Central America / Caribbean / Mexico | USA and Other destinations |
---|---|---|---|---|
Overweight (23 kg to 32 kg) |
USD 35 |
USD 100 | USD 100 | USD 100 |
Overweight (32 kg to 45 kg) |
USD 70 | Not available | Not available | Not available |
-
Overweight (23 kg to 32 kg)
USD 35Overweight (32 kg to 45 kg)
USD 70 -
Overweight (23 kg to 32 kg)
USD 100Overweight (32 kg to 45 kg)
Not available -
Overweight (23 kg to 32 kg)
USD 100Overweight (32 kg to 45 kg)
Not available
-
Overweight (23 kg to 32 kg)
USD 100Overweight (32 kg to 45 kg)
Not available
Exclusive benefits
All Smiles customers can take a carry-on weighing up to 10 kg and a personal item free of charge.
Customers in the Diamond, Gold and Silver categories and holders of Smiles Infinite and Platinum cards have exclusive benefits.
Smiles Customer
-
Diamond Customer
1st, 2nd and 3rd bags of up to 23 kg (each) free of charge.
The benefits are not extended to companions and are conditioned to the category of the customer at the time of use of the same, and not of the purchase of the ticket.
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Golden Customer
1st and 2nd bags of up to 23 kg (each) free of charge.
The benefits are not extended to companions and are conditioned to the category of the customer at the time of use of the same, and not of the purchase of the ticket.
-
Silver customer
1st baggage up to 23 kg (each) free of charge.
The benefits are not extended to companions and are conditioned to the category of the customer at the time of use of the same, and not of the purchase of the ticket.
Smiles Credit Cards
-
Smiles inifite credit card
1st bag up to 23 kg free of charge.*
The benefits are not extended to companions and are conditioned to the category of the customer at the time of use of the same, and not of the purchase of the ticket. To be eligible for the free baggage allowance, you must present a valid, physical credit card at the GOL check-in counter.
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smiles platinum credit card
1st bag up to 23 kg free of charge.*
The benefits are not extended to companions and are conditioned to the category of the customer at the time of use of the same, and not of the purchase of the ticket. To be eligible for the free baggage allowance, you must present a valid, physical credit card at the GOL check-in counter.
Smiles customers can also buy luggage
If you issued your ticket with Smiles miles and need to take more luggage, there are two ways to buy it in advance. The first is on the Smiles website, where payment can be done using miles or cash. The second is through GOL's self-service channels (website, app, totem), at the time of check-in. Purchasing through the channels described above, you guarantee a discount.
Please note: customers who buy their luggage at the airport check-in counter will pay the full amount.
Non-cumulative benefit
The baggage benefits of your fare, your Smiles category and your GOL Smiles credit card cannot be cumulated. But don't worry: the highest benefit always applies.
Example 1: If you have purchased a Plus fare and are a Silver Smiles member, your 1st checked bag is free. If you wish to take another bag, you will be charged for the 2nd checked bag.
Example 2: If you have purchased a Premium Economy Fare and have a Smiles Infinite Credit Card, the Premium Economy Fare entitles you to the first two pieces of checked baggage free of charge. If you wish to take an additional bag, you will be charged for the 3rd bag.
Checked Baggage Rules
Check all the Checked Baggage product rules in terms and condition.
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- Advance purchase of checked baggage is available to customers booked on GOL flights (G3).
- Each passenger may purchase in advance a checked baggage allowance of 23 kg per piece, with a limit of 5 pieces per passenger.
- If a piece of baggage exceeds 23 kg, a fixed overweight fee will be charged for domestic flights and a different fee for international flights. The total weight of each piece of baggage must not exceed 45 kg for domestic flights and 32 kg for international flights.
- As checked baggage, 1 baby stroller and 1 baby carrier or 1 car seat are allowed per lap child (up to 2 years old), as an extra allowance, free of charge. Other items will be deducted from the baggage allowance or extra allowance, such as the transportation of animals, sports equipment, remains, etc.
- The purchase of checked baggage at special rates is available through GOL's digital channels and it varies according to the time of purchase - outside the check-in window (more than 48 hours before the flight) and inside the check-in window (less than 48 hours before the flight). There is no special offer at the airport counter, regardless of how far in advance you have made the purchase.
- The purchase of checked baggage allowance is an optional service and ancillary to the carriage of passengers.
- If the flight is rescheduled at the customer's discretion, the same checked baggage allowance purchased may be used. If the Customer changes their domestic flight to an international flight (or vice versa), they should check if there is a change in the checked baggage allowance.
- If you purchased additional checked baggage and do not use it, you may request a refund or credit for the amount paid. The refund request must be made prior to boarding in the My Trips tab or through the Customer Service Center.
- There is no mileage earning for the purchase of this product.
- In the event that a flight (accommodation) is rescheduled by the Company, the Company is responsible for offering the same allowances on the new flight as those purchased on the original flight.
- Baggage purchased in advance is individual and cannot be transferred to another customer.
Baggage rules when traveling with our partners
Passengers flying with GOL airline partners will have the partners' baggage allowances honored, both for tickets purchased on GOL's channels and for tickets issued with Smiles miles.
If the customer exceeds the baggage allowance established by the partner, excess baggage will be charged in accordance with the partner's current rule.
If there is a segment operated by GOL in the same reservation/locator, there will be no baggage charges and customers will have the partners' baggage allowances honored. The same rule applies for “Multi-segment” flights, when one of the segments is operated by a partner airline.
Delayed or lost luggage
Some unforeseen events may occur during the transport of luggage, causing delay in delivery. In these situations, our team acts promptly to locate and return luggage as quickly as possible.
Record of delay or loss of baggage
If you have not received your luggage when your flight arrives, go to the GOL Baggage Service, still in the Arrivals area, and fill in the Baggage Irregularity Report. The lost reference number will be received at the time of service or later via SMS. Keep it so you can track your baggage tracking.
Baggage search deadlines
If your baggage is not located within 7 (seven) days for a domestic flight or 21 (twenty-one) days for an international flight (from the date of the Baggage Irregularity Record), our Indemnification Center will contact you to proceed with the final indemnity.
Track your luggage
Enter the lost reference number and your first or last name. Check the personal and contact details recorded. If necessary, make changes in the “Edit” field or, if you need additional information, send a message in the “Contact your airline” field.
Damaged luggage or missing items
If you received your luggage and it was damaged and/or identified that any items were missing, contact a Baggage Service service, preferably before leaving the Arrivals area, to file your claim.
It is important to remember that some damages, such as scratches, dents, missing zipper cursor, damage to the padlock, luggage logo and support nails are susceptible to wear and tear due to luggage use and can occur without failure in transport or improper handling. by GOL. In these cases, we cannot arrange for the repair or replacement of the luggage, as the damage does not compromise its use.
Luggage damage record
If you're still at the airpor
Go to GOL Baggage Service to report the damage and open the Baggage Irregularity Report. All information on how we will proceed to solve the damage will be transmitted by one of our employees during the service at the airport.
If you already left the airpor
You have 7 (seven) days (from the date of receipt of your baggage) to file the Irregularity Report. To do so, you must go to the GOL Baggage Service at the nearest airport with your damaged luggage and proof of dispatch
Record of missing items
If you're still at the airpor
If you notice an item missing from your luggage, go to the GOL Baggage Service and open the Irregularity Report. All information on how we will proceed to solve the problem will be transmitted by one of our employees during the service at the airport
If you have already left the airpor
If you only notice that items are missing from your luggage when you have already left the airport, go to the GOL Baggage Service within 7 (seven) days from the date of receipt of the bag.
Items such as cash, documents, jewelry, electronic and fragile equipment must be transported as hand luggage. We are not responsible for loss or damage to these objects.
Recommendations
Check out some tips so you can set your luggage in the best way:
⦁ The identification tag inserted at check-in may be lost en route to the aircraft. Therefore, personal identifications can speed up the location in cases of loss. On the outside, place your own identifier with your surname, telephone number and e-mail address and, on the inside, place a business card or a piece of paper with the same data;
⦁ Before checking your luggage, remove all tags from previous trips;
⦁ Personalize your luggage with ribbons, stickers or any other accessories that can easily identify it on the baggage claim belt and avoid exchanges;
⦁ Adapt the size of your luggage to your needs and make sure it is closed properly. Excessively overloaded baggage is in danger of breaking;
⦁ Take your valuables, fragile or indispensable (keys, documents, jewelry, money, medication, prescriptions, etc.) in your carry-on;
⦁ Ensure your items can be transported in the cabin or hold;
⦁ Photograph your checked luggage before travel.