Fly with extra legroom, an exclusive overhead bin, priority check-in, and much more.
Snacks, sandwiches, meals, and beverages to make your trip even more pleasant.
A special class with extra comfort and exclusive benefits for your international flights.
See the fare rules to reschedule to an earlier flight with peace of mind.
An exclusive lounge where you can work or relax prior to boarding.
A free bus shuttle between the airports of Congonhas (CGH) and Guarulhos (GRU), for all GOL passengers.
You can weigh, label and check your baggage yourself by using the GOL kiosk at the airport.
For your peace of mind, you can use your phone to keep tabs on your loved ones while they travel.
Control your trip from the palm of your hand, and give more life to your time.
With our on-board entertainment and Wi-Fi you’ll see how time flies by.
Hold a reservation for 48 hours and take your time deciding about your trip.
Take your pet with you to enjoy an amazing destination.
Would you like to track a flight in real time? Search by flight number of segment.
Stay up to date with all rules for checked baggage and hand luggage.
See the options available for checking in, with step by step instructions.
Check the documents you need and enjoy your trip with peace of mind.
Would you like change your flight? See the rules for cancelling, rescheduling, and requesting refunds.
Credit card, debit card, bank slip, or a funds transfer? Choose the best payment option for you.
A complete guide with all the benefits of flying with our partner airlines.
All you need to know about accruing and redeeming miles, as well as getting category upgrades.
Would you like to visit a new city before arriving at your final destination?
See all the content GOL has prepared to give you more peace of mind on your travels.
All boarding information for expectant mothers, overweight persons, people with disabilities, the elderly, and sick passengers.
Talk to GOL and ask questions about purchases, flight changes and much more.
Find the nearest GOL store or kiosk.
Check out the answers to questions about purchase, baggage, boarding and more.
In order to best plan your trip, it's important to know how many bags you can take and what items are allowed and prohibited on the plane, as your baggage may be checked. To find out more, select one of the tabs below. Click here to purchase checked baggage for GOL flights:
PURCHASE BAGGAGE
Here's all the information you need about flying with carry-on baggage. We've also prepared a Baggage Guide Video to help you prepare and enjoy every moment. Ready to take off?
Standard carry-on baggage Carry-on baggage must be placed in the overhead compartments. It is therefore important to respect the dimensions and weights allowed: 35 cm wide, 55 cm high and 25 cm deep, including wheels. If the baggage does not meet the established standards, the customer will be charged an excess baggage fee.
Personal Items Personal items such as a backpack, purse, eco-bag, laptop bag, airport shopping bag and camera/electronic case may be placed under the seat in front of you. The maximum dimensions for personal items are 32 cm wide, 22 cm high and 43 cm deep.
Bag and backpack labels You can have your personal items tagged at check-in or at the boarding gate. This will help keep your flight organized and on time.
Standard carry-on baggage: in the overhead bins. Depending on the aircraft, bags may be placed vertically or horizontally.
Personal items: should be placed under the seat in front of you.
If you have any questions, don't hesitate to ask one of our Flight Attendants for assistance.
To avoid bigger problems when travelling, it is essential to know in advance which is allowed to take or not in your carry-on baggage. It is also important to know which items need previous authorization by GOL.
You may bring non-radioactive medical or personal care items, including aerosols, as long as:
In this class we have products as atomizers, perfumes, colognes and medication (which contains alcohol).
Important: those items can also be transported in the checked baggage.
Extra batteries for portable electronic devices (batteries, lithium metal or lithium-ion batteries) must be carried in carry-on baggage only. Power sources (such as the power bank) are also considered to be spare batteries.
You can take a maximum of two extra batteries, which must be individually protected to prevent short circuits. Other important recommendations:
Important: Lithium -ion batteries between 100 and 160 Wh, or lithium metal between 2 and 8 g (for exclusive use in portable medical electronic devices), can only be transported with authorization from GOL and only in carry-on baggage. The transportation is totally prohibited with items which exceed the limits specified above.
The transport of beverages in your carry-on baggage will depend on the alcohol content and the type of flight. Remembering that allowed beverages can only be transported by people over 18 years of age and must be in leakproof, labelled and sealed packages. Otherwise, checking may be denied.
Up to 23% alcohol content by item
From 24 to 27% alcohol content by item
Greater than 70% alcohol by volume
Check more information about transporting alcoholic beverages on the "Checked baggage" tab.
It is allowed to transport small bottles of gaseous carbon dioxide used by passengers to activate mechanical members. Replacement bottles of a similar size can also be transported to ensure adequate supplies for the duration of the trip.
Important: this item can also be transported in the checked baggage.
In your carry-on baggage, portable electronic devices for personal use can be carried (wristwatches, calculators, cameras, cell phones, laptop computers, video cameras, among others) as long as their batteries do not exceed:
Smart bags must be transported exclusively as carry-on baggage. The exception is if the battery is removable. In this case, you can remove it to store it in the cabin with you and check only the suitcase.
Important: under no circumstances will smart bags with batteries of more than 100 Wh be accepted. Lithium batteries used in this type of bag can short circuit and cause a fire that is difficult to control by the aircraft's fire extinguisher system.
Insulating packages containing refrigerated liquid nitrogen fully absorbed in porous material and intended for the transport of non-hazardous products at low temperatures are permitted. The design of the package must not allow pressure to build up inside the container or release any amount of liquid nitrogen, regardless of the position of the insulating package.
They can be transported in containers containing a small amount of formalin, ethanol, isopropanol or other alcohols. To receive more information about packaging instructions, please contact our Customer Service: 0800 704 0465.
Led light bulbs for personal or domestic use are allowed since they are transported in their respective packaging.
Your carry-on baggage may take:
You may transport medication in your carry-on baggage, as long as they are properly accompanied by a medical prescription. We recommend that you ask your doctor for an additional prescription and, if necessary, provide one in the language of the destination country. It is also good to have your doctor's report handy to present to airport security authorities.
Another important point is that some medications, such as insulin, need proper transport. Therefore, please contact the manufacturer to find out about the correct packing during the trip. It is essential to know that GOL accepts a maximum of 2.5 kg of dry ice to store medicines (carry-on or checked baggage).
Important: passengers with some acute illnesses need prior authorization from the GOL medical team to travel. Check all transport regulations in the “Person with health problems” area.
The established limit is one unit per passenger, and provided that the safety cover is well placed on its heating element.
The hair curler cannot be used during the flight in any situation. Gas refills are also prohibited for these modelers, both for carry-on and checked baggage.
Important: if you prefer, you can transport the curler in your checked baggage.
Electronic cigarettes with batteries and personal vaporizers are allowed in carry-on baggage on domestic flights only. These devices are not permitted on international flights.
The transportation of this equipment is permitted, provided that it complies with the dimensions allowed for carry-on baggage and the restrictions for personal electronic devices. In addition, we recommend that the customer be able to remove the items from the box for possible inspection, intervention and containment in the event of unforeseen problems with the product.
Explosives, gases, flammable liquids and some types of weapons are prohibited in passenger air transport. Learn more about these and other restrictions on the ANAC website.
Due to operational policy, GOL does not transport: battery operated products capable of producing extreme heat, which have the potential to cause fire if activated. Eg: underwater lanterns and welding equipment.
Products without the power source (batteries or batteries) can be transported.
Stun and electroshock weapons (such as tasers, for example) and items containing explosives, compressed gases and lithium batteries with a watt-hour rating of more than 160 Wh are strictly prohibited as carry-on, close-on or checked-in baggage.
Pepper spray, among others, containing irritating or disabling substances are prohibited on the body, in checked or carry-on baggage.
Such as suitcases, cash boxes, cash bags, among others, and which incorporate dangerous items as part of this equipment (lithium batteries, pyrotechnic material, etc.).
Such as briefcases, money boxes, money bags, among others, and that incorporate dangerous items as part of this equipment (lithium batteries, pyrotechnic material, etc.).
Biological materials are all elements that contain genetic information or that are classified as self-reproducing, such as patient samples, biological products, infectious substances and pathogens
To transport this type of material, contact GOLLOG for a quote. Go to the GOLLOG website.
Electronic cigarettes with batteries and personal vaporizers may not be carried in checked baggage on domestic or international flights.
BUY NOW
You can acquire your checked baggage during your ticket purchase, or after buying your ticket. Check the checked baggage specifications below:
Each checked baggage corresponds to a single volume of up to 23kg. If this weight is divided in two or more volume, each volume will be charged as additional baggage.
Some of the tariffs offer free checked baggage. Check all the details in the chart below:
PREMIUM ECONOMY
MAX
PLUS
LIGHT
PROMO
Costumer not in the smiles category
Smiles Category
Silver
Gold
Diamond
Notice: If you have already purchased your ticket and you need to take more baggage, you can purchase them in advance on My Reservations or during check-in. Customers who have purchased tickets on other websites or travel agencies that do not belong to GOL, must access My Reservations using the locator and surname.
You can purchase your checked baggage on the GOL website when you buy your ticket or afterwards, in the “Find your trip” or “My trips”, section, or directly at the check-in counter. The prices vary, so you should plan to purchase your checked baggage in advance.
Check out the chart to see how much it costs to purchase your baggage according to your trip:
*Debit card payments are not accepted due to totem pole restrictions.
Note: Fees related to services purchased outside Brazil for domestic or international travel.
Checked baggage (up to 23 kg each)
+ 48h departure
– 48h departure
At the airport
*Debit card payments are not accepted due to totem pole restrictions. Note: Fees related to services purchased outside Brazil for domestic or international travel.
To learn how to purchase your luggage according to the type of the flight, check the examples below:
If you want check your baggage in the departure and return, you must purchase one baggage for each segment: 1 baggage hired for departure and 1 baggage hired for return.
You can also buy more than one baggage for each segment, according to your needs.
Baggage purchase is valid from origin to final destination, regardless of the stopover or flight connection.
In case you possess baggage, you must take it during the stopover and if necessary, hire the service to check it when reboard. In other words, the checked baggage service it is optional for each journey.
If you are traveling with an infant on your lap up to 2 years of age, you may check one baby car seat OR stroller (which may consist of multiple pieces as long as they are part of the same unit) OR one baby carrier per child as an additional checked baggage item free of charge. On domestic flights, other items will be deducted from the free checked baggage allowance of the parent or guardian. On international flights, only carry-on baggage up to 10 kg is allowed.
Customers with special needs who use assistive devices (such as a wheelchair) may carry one at no additional charge. If the customer has more than one item, GOL offers an 80% discount on the excess baggage charge when transporting technical aids or essential medical equipment. Find out more about boarding for people with permanent physical or motor disabilities and temporary reduced mobility.
Special Items are items with special dimensions, such as sports equipment and musical instruments, that cannot be checked in as normal baggage. A fee may apply, depending on the item and your destination.
Find out what qualifies as Differentiated baggage
A = Height B = Width C = Length
The items considered as Special Items, shown here, must weigh up to 23 kg. If the weight exceeds this limit, a fixed excess baggage fee will be charged, depending on the destination of your trip. When traveling within Brazil, the maximum weight to be checked in is 45 kg, and when traveling outside Brazil, the maximum weight to be checked in is 32 kg.
Items not included in the above list are considered normal baggage and may be carried in the cabin or overhead compartment as long as they are within the weight and size limits. If your item exceeds these limits, you may check it through GOLLOG. See the link for more information: https://www.gollog.com.br/informacoes/transporte-de-instrumentos-musicais.
Surf equipment: A maximum of 3 surfboards is permitted per case. If you have more than 3 surfboards, you’ll need an additional case for shipping, and a Special Items baggage fee will be charged.
Windsurfing equipment: 1 board, 1 sail, 1 boom and 1 mast in a single container.
Kitesurfing equipment: 1 board, 1 kite, 1 steering bar and 1 trapeze in a single container.
Stand Up Paddle Equipment: 1 bag containing 1 board and 1 paddle.
Water Ski Equipment: 1 bag containing 1 pair of water skis or 1 slalom water ski.
Wakeboard, boogie board or bodyboard equipment: 1 board in your bag.
Scuba diving equipment: Maximum 1 bag containing 1 pair of goggles, 1 snorkel, 2 duck feet, 1 wetsuit, 1 hydrostatic vest, 1 regulator, 1 empty mini oxygen cylinder and 1 harpoon (unloaded and securely packed so as not to damage other baggage). and securely packed so as not to damage other luggage).
Fishing equipment: A maximum of 5 rods, a reel, a net, a pair of fishing boots and a wire basket in a single compartment.
Wave ski equipment: 1 board and 2 paddles.
Ski equipment and similar: 1 pair of skis, 1 pair of poles, 1 pair of boots and 1 helmet in a single container.
Snowboarding equipment and similar: 1 snowboard, 1 pair of boots and 1 helmet in a single container.
Parachuting and similar equipment: 1 piece of skydiving equipment in a single container.
Paragliding equipment: 1 piece of paragliding equipment in a single container. Motorized paragliders and the like are not permitted.
Golf equipment: Maximum 1 set of 14 clubs and 14 balls and 1 pair of golf shoes.
Bicycle equipment: 1 conventional bicycle without a motor (electric bicycles are not permitted); 1 special children's trailer; 1 tandem or 1 unicycle. Bicycles will be accepted in a rigid case with handlebars folded down and pedals removed, and only one bicycle per case. Bicycles (assembled or disassembled) must be packed with flat tires. If collapsible, the straps must be tied to the sides and the pedals must be removed or packed. Cylinders of CO2 (carbon dioxide gas) used to inflate bicycle tires are not permitted.
Archery equipment: 1 bow with its quiver (compartment for storing arrows), 1 maintenance kit (chemicals, solvents, grease, etc. are not allowed and, if in the maintenance kit, may not be carried) and arrows, all in a single compartment.
Hockey or lacrosse equipment: No more than 5 hockey sticks, 1 pair of skates, 1 protective gear and 1 helmet in a single compartment.
Dart: 1 dart properly packed so as not to damage other baggage.
You can bring musical instruments in the cabin if they meet the size and weight restrictions. If not, they should be placed in the overhead bin as Special Items baggage. Ideally, pack your instruments in special containers to avoid potential damage while traveling.
Instruments like cellos, tubas, double basses, bass drums, and others of similar size must be placed in hard cases for transport in the overhead bin.
Guitars and acoustic guitars are not considered special baggage. This means you can carry them as a regular piece of luggage in the overhead bin, provided they’re included in your ticket. If not, you can still bring them by paying for an extra piece. They should be packed in hard cases.
Televisions and electronic devices are checked baggage.
USD 40
Airports, GOL Stores and Customer Relations Center.
This service allows you to weigh and tag your bags on domestic flights. Then simply go to the Express Baggage drop-off kiosk and board.
1 At the self-service totem, select the "Check-in" option and enter your reservation code, CPF or Smiles number to start the process. If you have already checked in, select "Check Baggage" and enter your Locator Number.
2 Before completing check-in, the system will ask if you want to check your baggage. Click "Yes" and place your bag on the scale. Wait for it to be weighed. If you have already checked in, the system will prompt you to weigh your bag immediately.
3 If the fare you purchased already includes baggage allowance, there will be no additional charge! Finish the weighing process and if you have more baggage, repeat the process.
4 If there is excess baggage, the system will inform you of the amount to be paid and the credit card brands accepted. Enter your card information and wait for payment confirmation. For Smiles Diamond, Gold and Silver members, the system already takes into account the additional baggage allowance to which they are entitled.
5 Wait for the tags to be printed and attached to the bag. Remove the paper from the tag following the instructions printed on the tag, pulling from the bottom to the top, making sure the protection is completely removed.
6 Position the tag on the handle of your bag, preferably on the top, and affix it.
7 Remove one of the three stickers from the tag and affix it to an easy-to-stick surface on your bag, such as plastic or leather, avoiding fabric.
Important: Keep the printed receipt with the tag as this is your proof of checked baggage.
8 Go to the Express Baggage counter and give your bag to the GOL agent.
For a more hands-on experience, check your baggage yourself using the Express Baggage machines at Guarulhos (GRU) and Galeão (GIG) airports.
Our machines are super-intuitive and you have a step-by-step guide to the whole process, making it faster and easier to check in your luggage.
Where to find the service:
Guarulhos (GRU): Terminal 2, positions BO1, BO2, B03 and B04.
Galeão (GlG): Check-in D, at gates D03, D04, DO5 and D06.
If your baggage exceeds 23 kg, you will be charged a fixed overweight fee depending on the destination of your trip. The weight limit for checked baggage is 45 kg for domestic flights and 32 kg for international flights.
To find out the weight limit for baggage on international flights operated by GOL's airline partners, check the rules of the airline you are traveling with.
Please note: The services purchased in international destinations for baggage allowance and excess baggage for domestic and international flights have different prices.
USD 35
Overweight (32 kg to 45 kg)
All Smiles customers are entitled to one carry-on bag weighing up to 10 kg (22 lbs) and one personal item.
Diamond, Gold and Silver members and Smiles Infinite and Platinum cardholders have exclusive benefits.
In order to claim the free checked baggage benefit, you must present the actual valid credit card at the GOL check-in counter, not just the credit card information.
If you issued your ticket using Smiles miles and need to take more baggage with you, be advised that there are two ways to pay your baggage fees in advance. The first is online, at the Smiles website, where you can pay using miles or cash. The second is through GOL's self-service channels (website, app and kiosks) while you are checking in. The kiosks only accept payment by credit card; other forms of payment are not accepted.
If you pay your extra baggage fees using one of the channels and payment methods described above, you will receive a discount.
Please note: customers who pay their baggage fees at the airport's check-in counter will pay full price.
Go to the Smiles website
The checked baggage benefits pertaining to your fare type, your Smiles class and your Smiles credit card are not cumulative. But don't worry. You will always receive the benefit that gives you the most.
Example 1 (domestic flights): If you purchased a Plus fare and are a Smiles Silver member, you can check your 1st bag free of charge. If you would like to check an additional bag, you will be charged a R$ 129,00 fee for the 2nd bag, if the fee is paid in advance.
Example 2: If you purchased a Premium Economy fare and have a Smiles Infinite credit card, you can check your 1st and 2nd bags free of charge, as per the terms of the Premium Economy fare. If you would like to check an additional bag, you will be charged a R$ 350,00 fee for the 3rd bag, if paid in advance.
Check all the checked baggage rules in their terms and conditions.
Advance purchase of the checked baggage allowance is available for customers with reservations on GOL (G3) flights.
Each passenger may purchase in advance the checked baggage allowance of 23kg per item, not exceeding the limit of 5 item per passenger.
If a piece of baggage exceeds 23kg, excess baggage will be charged. The total weight of a single bag cannot exceed 45kg for flights within Brazil and 32kg for international flights.
As checked baggage, 1 baby stroller and 1 comfort baby or 1 baby car seat per lap child is allowed (up to two incomplete years old) as an extra allowance, free of charge. The other items are deducted from the baggage allowance or extra allowance, such as the transport of animals, sporting goods, mortal remains, etc.
Advance purchase of checked baggage allowance will be available through all GOL sales channels at a promotional price. At the Airports Company counter, the purchase of the checked baggage allowance will be made available for a non-discounted price.
The purchase of checked baggage allowance is an optional service and accessory to the transport of passengers.
In case of rebooking the flight at the passenger's discretion, it will be possible to use the same checked baggage allowance purchased. If the passenger changes his domestic to international section (or vice-versa), he must check if there is a variation in the values of the checked baggage allowance.
If you have purchased an additional checked baggage allowance but are not going to use it, you can request a refund or credit of the amount paid. The request for this refund must be made before boarding through My Reservations or the call center.
There is no mileage accrual for the purchase of this product.
In case of flight rescheduling (accommodation) by the Company, the Company is responsible for offering the same allowances purchased on the initial flight on the new flight.
Baggage purchased in advance is individual and cannot be transferred to another passenger.
When passengers travel with GOL partner airlines the baggage rules of the partner airline will apply, regardless of whether the ticket was purchased through a GOL sales channel or issued using Smiles miles. Should the passenger exceed the baggage weight limit set forth by the partner airline, a fee will be charged according to the baggage rules of the partner airline.
If the reservation/locator code contains a segment operated by GOL, a baggage fee will not be charged and the baggage rules of the partner airlines will apply. The same rule applies for multiple segment flights when one of the segments is operated by a partner airline.
See the rules of the partner airlines
Some unforeseen events during the transportation of baggage may cause delays. When this happens, our team will take prompt measures to locate and return the baggage as quickly as possible.
If you did not receive your baggage at baggage claim, please go to a GOL Baggage Service counter in the arrivals area and fill out a Property Irregularity Report (PIR).
A lost baggage claim number will be provided or sent via a text message once a claim is filed. Keep this number handy so you can track your baggage.
If your baggage is not located within 7 (seven) days for domestic flights or 21 (twenty one) days for international flights, starting on the day the Property Irregularity Report is filed, our Compensation Center will contact you to proceed with the final compensation.
Enter your lost baggage claim number and your first or last name. Make sure your personal and contact information are correct. If necessary, make changes to this information by clicking "Edit" or, if you need to request additional information, send a message at "Contact your airline.".
Track Baggage
If you receive your baggage damaged and/or you suspect there are missing items, please contact a Baggage Service employee to file a complaint preferably before leaving the arrivals area.
Please be advised that normal wear and tear may result in damages such as scratches, dents, missing zippers or damaged locks, baggage logos and rivets and can occur despite careful handling by GOL. In these cases, we cannot arrange for the repair or replacement of the damaged items, given that this type of damage does not compromise the usability of the baggage.
Please go to a GOL Baggage Service counter to report the damage and file a Property Irregularity Report. All of the information about how we are going to proceed to resolve the issue will be conveyed by one of our employees at the airport.
You have up to 7 (seven) days (starting on the day you receive your baggage) to file a Property Irregularity Report. In order to file a Property Irregularity Report, you must go to a GOL Baggage Service counter at the nearest airport and bring the damaged baggage and the checked baggage receipt.
Go to a GOL Baggage Service counter if you suspect an item in your baggage is missing and file a Property Irregularity Report. All of the information about how we are going to proceed to resolve the issue will be conveyed by one of our employees at the airport.
If you suspect items are missing from your baggage only after you have left the airport, please go to a GOL Baggage Service counter within 7 (seven) days of receiving your baggage.
Items like cash, documents, jewelry, electronic equipment and fragile objects must be transported as carry-on baggage. We are not liable for the loss of or damage to these objects.
Below are some tips on the best way to pack your bags:
• The identification tag attached to your baggage during check-in may be lost while the bag is in transit to the aircraft. Therefore, personalized baggage tags can speed up the recovery of lost baggage. On the outside of the baggage, place a personalized tag with your last name, telephone number and email address and, on the inside of the bag, place a card or piece of paper with this same information.
• Before checking your baggage, remove all tags from previous flights.
• Personalize your baggage with ribbons, stickers or any other accessory that will make it easier for you to identify it on the baggage carousel.
• Make sure the size of your baggage meets your needs and check that it is properly closed. Over-stuffed baggage could burst open during transit.
• Transport valuable, fragile and indispensable objects like keys, documents, jewelry, cash, medication and prescriptions in your carry-on baggage.
• Check whether your items can be transported in the passenger cabin or in the cargo hold.
• Take pictures of your checked baggage before travelling.