Fly with extra legroom, an exclusive overhead bin, priority check-in, and much more.
Snacks, sandwiches, meals, and beverages to make your trip even more pleasant.
A special class with extra comfort and exclusive benefits for your international flights.
See the fare rules to reschedule to an earlier flight with peace of mind.
An exclusive lounge where you can work or relax prior to boarding.
A free bus shuttle between the airports of Congonhas (CGH) and Guarulhos (GRU), for all GOL passengers.
You can weigh, label and check your baggage yourself by using the GOL kiosk at the airport.
For your peace of mind, you can use your phone to keep tabs on your loved ones while they travel.
Control your trip from the palm of your hand, and give more life to your time.
With our on-board entertainment and Wi-Fi you’ll see how time flies by.
Hold a reservation for 48 hours and take your time deciding about your trip.
Take your pet with you to enjoy an amazing destination.
Would you like to track a flight in real time? Search by flight number of segment.
Stay up to date with all rules for checked baggage and hand luggage.
See the options available for checking in, with step by step instructions.
Check the documents you need and enjoy your trip with peace of mind.
Would you like change your flight? See the rules for cancelling, rescheduling, and requesting refunds.
Credit card, debit card, bank slip, or a funds transfer? Choose the best payment option for you.
A complete guide with all the benefits of flying with our partner airlines.
All you need to know about accruing and redeeming miles, as well as getting category upgrades.
Would you like to visit a new city before arriving at your final destination?
See all the content GOL has prepared to give you more peace of mind on your travels.
All boarding information for expectant mothers, overweight persons, people with disabilities, the elderly, and sick passengers.
Talk to GOL and ask questions about purchases, flight changes and much more.
Find the nearest GOL store or kiosk.
Check out the answers to questions about purchase, baggage, boarding and more.
Find out what you need to know to fill in the medical forms correctly and what the requirements are for in-flight equipment.
ACCESS INFORMATION ON THE MEDIF CERTIFICATE
Check out the necessary information for those who already have the documents or want to apply for them.
ACCESS INFORMATION ON THE FREMEC CARD
Check the documents required to travel with a guide dog.
ACCESS VISUALLY IMPAIRED (BLIND)
Need to travel with a hearing dog? Learn more about assistance and transportation.
ACCESS FOR THE HEARING IMPAIRED (DEAF)
Learn more about our services and how to travel with a wheelchair or crutches.
ACCESS INFORMATION
View information about boarding procedures and other information about the service.
If your mobility is temporarily reduced for medical reasons (immobilization, surgery, etc.) and you need assistance, request it when you purchase your ticket or through GOL's online service up to 72 hours in advance. When you arrive at the airport, identify yourself to a member of our staff.
Access the medical certificate (MEDIF) to be sent to GOL up to 72 hours before travel.
We will provide a wheelchair if you need one. You may also check a wheelchair or pair of crutches at no additional charge (see here for more information about baggage).
Please note: See Special Terms and Conditions for Travelers with Special Needs.
Acute illnesses (cardiorespiratory, stroke, etc.), surgery, accidental injuries or chronic conditions require prior authorization from GOL's medical team before travel. For this reason, we recommend that customers contact our Customer Service to find out what documents and forms they need to provide before traveling.
Contact our online service by clicking on the GAL icon at the bottom of the page for information on how to purchase this service.
If the customer has undergone surgery less than 30 days before the date of departure, he/she must complete and send the MEDIF form (between 15 days and 72 hours before the flight) for analysis by GOL's medical team. Download the MEDIF form and access other important information about the medical certificate.
Some medical equipment is allowed in carry-on baggage but is prohibited for use onboard, such as nebulizers and inhalers. However, essential equipment such as pacemakers and infusion pumps for continuous medication are permitted. In the case of needles and syringes, air transport is authorized as long as the customer is carrying medication with professionally printed labels identifying the medication, the manufacturer or the pharmaceutical industry. Medication also requires a medical prescription.
If the customer's medical condition does not allow him/her to travel seated or with the backrest in an upright position, GOL offers a stretcher transport service. To request this, you must submit the MEDIF form at least 72 hours before the flight. The request will be evaluated by our medical team. Download the MEDIF form and access other important information about this medical certificate.
As long as you have a doctor's prescription, medications can be carried in your carry-on baggage. We recommend that you ask your doctor for an additional prescription and, if necessary, one in the language of the destination country (for international travel). It is recommended that you have a report from your doctor to present to airport security. Don't forget that some medications, like insulin, require special transportation. Therefore, contact the manufacturer's laboratory to inquire about appropriate in-flight packaging. If you need to use dry ice to store your medications, remember that you can only carry up to 2.5 kg of dry ice in both carry-on and checked baggage.
At least 72 hours prior to travel, customers with cardiac and/or respiratory problems who require supplemental oxygen on board must submit the MEDIF form. Download the MEDIF form and access other important information about this medical certificate. Please note that the GOL oxygen service is for limited use on aircraft. Oxygen must be provided by the passenger or their guardian if oxygen is required in the departure lounge, during transfers and disembarkation.
For information on how to purchase this service, please contact our 24-hour Call Center at 0800 704 0465.
Important: Blood gas testing and a recent hemogram are required to use oxygen onboard.
In these situations, GOL offers the companion an 80% discount on the ticket. The companion must be over 18 years old and capable of assisting the passenger with special needs throughout the flight. The discount will only be applied after the MEDIF or FREMEC forms have been completed and approved. Download the MEDIF form and access other important information about this medical certificate.
Access the FREMEC form and other important information for those wishing to apply for this document.
If you need to board with a Portable Oxygen Concentrator (POC), please contact our Customer Service on 0800 704 0465 in advance so that we can prepare and authorize your boarding. We recommend that you contact us 15 days in advance, with a maximum of 72 hours before the flight. The equipment may be carried as carry-on baggage without incurring excess baggage charges, as long as it meets the requirements for transportation.
Devices may be used on board as long as you have an independent power source (battery) that meets GOL requirements:
GOL cares about its customers' well-being and to ensure a smooth and safe journey, passengers with neurodegenerative diseases (Alzheimer's, multiple sclerosis, etc.) that cause cognitive difficulties must send the MEDIF at least 48 hours before travel (unaccompanied or accompanied). The accompanying person must be over 18 and capable of assisting the disabled passenger throughout the flight. Only after the MEDIF or FREMEC forms have been completed and approved will the discount be applied.
Customers with pacemakers cannot be screened by metal detectors, i.e., they are not X-rayed upon boarding. An alternative procedure is used that does not interfere with the functioning of the device. Passengers must present a medical certificate at check-in.
Information on preferential treatment, boarding documents and more.
ACCESS FOR PREGNANT WOMEN
Rules for the admission of elderly people with or without health problems.
ACCESS AGE 60+
Find out how GOL can make your travel more comfortable.
ACCESS FOR PEOPLE WITH OBESITY
Learn about the service that provides discounted fares when a family member passes away.
ACCESS EMERGENCY ASSISTANCE
Emotional Support Animals assist individuals who, due to emotional or psychological conditions, may have a report indicating therapy through the adoption of animals.
GOL does not currently provide this service.
You can transport your pet using our Dog&Cat Cabin, Dog&Cat + Space or GOLLOG Animals services.
GOL does not make any adjustments to its operating procedures for customers with any type of respiratory, skin, eye, food, medication, insect or pet dander allergies. We also do not offer any special in-flight service. The products offered may contain nuts, cow's milk and soya, among other allergens. We recommend that customers seek medical and nutritional advice and have their allergy medications readily available in their baggage, as well as information about the product to which they are allergic. In the case of extreme allergies, the crew must be notified upon boarding. Allergen-free travel cannot be guaranteed.
Flexible ticket rebooking for passengers with Covid-19 Customers experiencing symptoms or who have been diagnosed with coronavirus should contact our customer service channels prior to boarding to request an analysis to rebook the trip free of charge* up to 30 days after the original boarding date. It is recommended that the new trip be taken 10 days after the positive diagnosis or the onset of symptoms. However, if it is necessary to rebook within a shorter period of time, the rebooking will be finalized only after the negative RT-PCR test (nose and throat) is submitted within 72 hours prior to your new boarding date.
Important: Changes, refunds and no-shows outside of the conditions described below are subject to fees and penalties according to the rules of the fare purchased.
The free change or fee waiver is subject to the presentation of the necessary documentation and applies to flights sold by GOL and also operated by GOL: test - laboratory or pharmacy (rapid antigen) - with identification of the customer with full name, CPF and technical responsible for the analysis or medical certificate.
For flights sold by GOL but operated by partner airlines, the free rebooking concession applies only if a GOL-operated flight to the same destination is available. If a GOL flight is not available, the customer may exceptionally request a credit or a full refund.
If your ticket was purchased through a travel agency, Smiles program or other airline and the flights are operated by GOL, please contact the issuing agency.
If the reservation of the passenger with special needs was made through Smiles or agencies, we inform you that the reservation of the companion must be made directly with GOL. This can be done through our Customer Service channels: 0300 115 2121 or 0800 704 0465. In this case, the 80% companion discount will be based on the lowest fare available at the time of booking.