•  You can request assistance when purchasing your ticket or by visiting ​GOL’s Online Customer Service, at least 48 hours in advance. Upon arriving at the airport, identify yourself to one of our employees.

•  You can also have your questions answered by contacting Customer Service for the Hearing Impaired at 0800 709 0466.

•  At the VoeGOL stores at Congonhas and Guarulhos airports, both of which are in São Paulo, there is a self-service terminal that reads and interprets Brazilian Sign Language (Libras) in real-time via video conferencing. The service is available Monday through Friday from 7 AM to 7 PM and on Saturdays from 7 AM to 1 PM.

•  You may travel with your hearing dog, should you have one.

Hearing dogs can be transported free of charge on domestic and international flights, but the passenger must present a health certificate issued by a veterinarian no more than 10 days before the flight. See what other documents are required to board the aircraft with your dog:

Identification card with:

•  The name of the passenger and of the hearing dog.

•  Name of the training center or individual trainer that trained the dog.

•  CNPJ number of the center or CPF number of the trainer.

•  Name of the training center or individual trainer that trained the dog.

Identification tag with:

•  The name of the passenger and of the hearing dog.

•  Name of the training center or individual trainer that trained the dog.

•  CNPJ number of the center or CPF number of the trainer.

Up-to-date vaccination card with:

•  Proof of vaccination with a standard combination vaccine.**

•  Proof of rabies vaccination.**

•  Proof of deworming treatment.**

**Must be performed by an accredited veterinarian.

Identification card with:

•  The name of the passenger and of the hearing dog.

•  Name of the training center or individual trainer that trained the dog.

•  CNPJ number of the center or CPF number of the trainer.

•  Photo of the passenger and the hearing dog.

Identification tag with:

•  The name of the passenger and of the hearing dog.

•  Name of the training center or individual trainer that trained the dog.

•  CNPJ number of the center or CPF number of the trainer.

International Zoosanitary Certificate (CZI):

It is issued by offices of the International Agricultural Surveillance System of the Ministry of Agriculture, Livestock and Food Supply at international airports.

If you have any questions about preparing the documents for a hearing dog or for a passenger who depends on one of these animals, please access GOL’s Online Customer Service.

If necessary, GOL will provide special payment conditions for companions of passengers with special needs. Click here to learn more.

  Please note: All documents pertaining to the animal(s) must be the original.