Fly with extra legroom, an exclusive overhead bin, priority check-in, and much more.
Snacks, sandwiches, meals, and beverages to make your trip even more pleasant.
A special class with extra comfort and exclusive benefits for your international flights.
See the fare rules to reschedule to an earlier flight with peace of mind.
An exclusive lounge where you can work or relax prior to boarding.
A free bus shuttle between the airports of Congonhas (CGH) and Guarulhos (GRU), for all GOL passengers.
You can weigh, label and check your baggage yourself by using the GOL kiosk at the airport.
For your peace of mind, you can use your phone to keep tabs on your loved ones while they travel.
Control your trip from the palm of your hand, and give more life to your time.
With our on-board entertainment and Wi-Fi you’ll see how time flies by.
Hold a reservation for 48 hours and take your time deciding about your trip.
Take your pet with you to enjoy an amazing destination.
Would you like to track a flight in real time? Search by flight number of segment.
Stay up to date with all rules for checked baggage and hand luggage.
See the options available for checking in, with step by step instructions.
Check the documents you need and enjoy your trip with peace of mind.
Would you like change your flight? See the rules for cancelling, rescheduling, and requesting refunds.
Credit card, debit card, bank slip, or a funds transfer? Choose the best payment option for you.
A complete guide with all the benefits of flying with our partner airlines.
All you need to know about accruing and redeeming miles, as well as getting category upgrades.
Would you like to visit a new city before arriving at your final destination?
See all the content GOL has prepared to give you more peace of mind on your travels.
All boarding information for expectant mothers, overweight persons, people with disabilities, the elderly, and sick passengers.
Talk to GOL and ask questions about purchases, flight changes and much more.
Encontre a loja ou quiosque GOL mais próximo de você.
Check out the answers to questions about purchase, baggage, boarding and more.
Here you'll find everything you need to know about GOL's legal issues before your next trip.
Learn about obligations, reservations, tickets, no-shows, refunds, and other important aspects of the air contract.
Learn more
As of 01/03/2019, the program has new rules, have a look at what the changes are.
With your safety in mind, GOL has established an exclusive channel for reporting suspicious or illegal activity on behalf of GOL.
The National Civil Aviation Agency, ANAC, was created to regulate and supervise civil aviation activities and Brazil's aeronautical and airport infrastructure.
In accordance with Brazilian legislation (Law 12.741/12), GOL informs you of the approximate percentage of taxes levied on the services offered. You can find out more about each of them below:
- Domestic Passenger Air Transportation: PIS/COFINS: 3.65%
- Domestic air cargo transportation: PIS/COFINS: 9.25% and ICMS 0% to 20%.
- In-flight sales: PIS/COFINS: 0% to 9.25% and ICMS 7% to 37%.
We invite you to join us on a journey of privacy! Click below to review all the information about how we handle your personal information.
In the case of flight delays caused by the airline
In order to obtain the services listed below, the passengers concerned must go to the airline's counters at the airport where the delay occurred so that our staff can register them and inform them of the relevant procedures and/or services to be provided.
Once the flight delay exceeds an hour, the airline personnel's cell phones will be made available to the affected passengers to make calls, as well as to the airline personnel at the service counters and at the airline's office in the airport. They will also be given access to send e-mails.
In the event of a delay of 1 to 2 hours from the scheduled departure time, passengers will be provided with the opportunity to make telephone calls, access e-mail and, if requested by the passenger, food and beverages, as long as this service does not affect the safety of the flight, aggravate the delay or interfere with boarding procedures.
In the event of a delay of 2 to 4 hours from the departure schedule, food and beverages will be provided through a meal voucher that can be redeemed at airport shops partnered with the airline.
The passenger may choose one of the following options for delays greater than 4 hours from the departure itinerary:
- Re-routing on the first available flight, access to telephone and e-mail, accommodation, meals and beverages, airport-hotel-airport transportation, etc.
- Rerouting of the same passenger to the same destination at a later date and compensation of 25% of the ticket price for the unused portion of the trip.
In the event of denied boarding or flight cancellation
When tickets are issued in excess of the available capacity of the aircraft, or when the flight is cancelled for reasons attributable to the Airline, resulting in denied boarding, the Airline shall, at the passenger's option, either:
- Refund of the price of the ticket or of the passage ticket in the proportion corresponding to the part of the journey not made, compensation of 25% of the price of the ticket or of the part of the journey not made, or
- Re-routing on the first available flight, access to telephone and e-mail services, accommodation, meals and refreshments, airport-hotel-airport transportation, or
- Rerouting of the same passenger to the same destination at a later date and a refund of 25% of the ticket price for the unused portion of the trip.
Compensation Policy
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