Fly with extra legroom, an exclusive overhead bin, priority check-in, and much more.
Snacks, sandwiches, meals, and beverages to make your trip even more pleasant.
A special class with extra comfort and exclusive benefits for your international flights.
See the fare rules to reschedule to an earlier flight with peace of mind.
An exclusive lounge where you can work or relax prior to boarding.
A free bus shuttle between the airports of Congonhas (CGH) and Guarulhos (GRU), for all GOL passengers.
You can weigh, label and check your baggage yourself by using the GOL kiosk at the airport.
For your peace of mind, you can use your phone to keep tabs on your loved ones while they travel.
Control your trip from the palm of your hand, and give more life to your time.
With our on-board entertainment and Wi-Fi you’ll see how time flies by.
Hold a reservation for 48 hours and take your time deciding about your trip.
Take your pet with you to enjoy an amazing destination.
Would you like to track a flight in real time? Search by flight number of segment.
Stay up to date with all rules for checked baggage and hand luggage.
See the options available for checking in, with step by step instructions.
Check the documents you need and enjoy your trip with peace of mind.
Would you like change your flight? See the rules for cancelling, rescheduling, and requesting refunds.
Credit card, debit card, bank slip, or a funds transfer? Choose the best payment option for you.
A complete guide with all the benefits of flying with our partner airlines.
All you need to know about accruing and redeeming miles, as well as getting category upgrades.
Would you like to visit a new city before arriving at your final destination?
See all the content GOL has prepared to give you more peace of mind on your travels.
All boarding information for expectant mothers, overweight persons, people with disabilities, the elderly, and sick passengers.
Talk to GOL and ask questions about purchases, flight changes and much more.
Find the nearest GOL store or kiosk.
Check out the answers to questions about purchase, baggage, boarding and more.
All your purchases, whether airline tickets, Shopping Smiles, hotel bookings or car rentals, add up to miles that can be exchanged for tickets, products and services. You can also transfer your credit card points to your Smiles account.
Diamond members enjoy exclusive benefits when flying on Air France-KLM and American Airlines.
Priority check-In Premium service for Gold and Diamond Smiles members.
Priority boarding For Gold and Diamond Smiles members.
Baggage allowance
Silver, Gold and Diamond Smiles customers may check additional baggage, depending on the fare. Gold and Diamond Smiles customers have priority check-in and baggage claim.
*Benefit not cumulative with the franchise already granted for the tariff chosen by the customer.
Access to VIP Lounges
Smiles Diamond and Gold members have free access to the GOL Smiles Lounge in São Paulo (GRU) and Rio de Janeiro (GIG), and Gold members have 50% access.
Free Gol+ or Standard seats Diamond Smiles members have free access to special Gol+ or Standard seats.
To enjoy all these benefits, always enter your Smiles number at the time of purchase.
Check out the benefits of being Smiles and subscribe now!
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Miles are the unit of measurement for your Smiles account. You can earn miles by purchasing tickets, products and various services. Once you have accumulated a certain number of miles, you can redeem them for not only airline tickets, but also a variety of other products and services
Qualifying miles
These are the miles required to maintain or upgrade a category.
When you fly GOL or with partner airlines, just enter your Smiles number at the time of purchase, at check-in or on the Smiles website to request credit for flights already taken. Every mile earned on a flight counts towards an upgrade, except bonus miles.
When you join the Smiles Club and use the Smiles credit card, you earn 1 qualifying mile for every 10 miles flown.
Smiles is the only program that counts qualifying flights for you to upgrade and keep flying. In addition, Smiles is the only company that guarantees that flights redeemed with miles will count toward your accrual. The benefit applies only to GOL flights.
Consider your origin and destination as a single qualifying flight to determine the number of flights on which you traveled.
For international flights with partners issued through GOL's distribution channels, 1 (one) segment is considered for each flight made with GOL or any of the airline partners (origin and destination), regardless of stopovers or connections along the way.
Redeemable miles
These are all the miles you earn and can use to redeem trips and other awards at GOL, Smiles and partner companies. All of your cash purchases can generate redeemable miles
• Flying GOL or with partner airlines
• Converting the accumulated points on the credit card to Smiles miles
• Buying products and services at Shopping Smiles, partner companies
• Participating in the Smiles Club
• Buying or reactivating expired miles on the Smiles websit
Bonus miles
These are redeemable miles earned through special promotions that do not generate qualifying miles.
You can earn Smiles Miles in the following ways:
Flights count for upgrading Only Smiles counts flights for upgrades, including GOL flights redeemed with miles. The offer is valid only for GOL flights. For international flights with partners issued through GOL's distribution channels, 1 (one) segment will be counted for each flight taken with GOL or any airline partner (origin and destination), regardless of stopovers or connections along the way.
Domestic and International Flights For every BRL 1 spent on a ticket, you can earn Miles according to your category.
Check out Partner Airline’s rules
To ensure that flights purchased with cash earn miles, always enter your Smiles number when purchasing your ticket or at check-in.
1. Find out if your bank is a Smiles Program partner.
2. Check your card rules and request the transfer to Smiles with the bank.
3. After miles accumulate, you can redeem them for trips and products.
GOL Smiles Credit Card Earn more miles with the GOL Smiles credit card!
Now you can apply for the new GOL Smiles Credit Card and enjoy the highest mileage multiplier on the market. Speed up your next trip!
GOL Smiles Infinite Up to 5.5 miles per dollar spent
GOL Smiles Gold Up to 3 miles per dollar spent
GOL Smiles Platinum Up to 3.5 miles per dollar spent
GOL Smiles International Up to 2 miles per dollar spent
Learn More
With the GOL Smiles credit card, you can accumulate more miles!
Choose the plan and payment method that best suit you and start enjoying all the benefits. There are 7 options for plans, you choose which one best suits your trip and your pocket.
With Clube Smiles, you earn miles every month, enjoy the best launch promotions, exclusive discounts on tickets and products at Shopping Smiles, in addition to booking free tickets, buying miles at incredible prices and receiving much more bonuses when transferring miles.
You can earn up to 20,000 miles per month by subscribing to the 20K plan, in addition to guaranteeing the Diamond category and all its benefits!
Learn more
Earn miles on hotel reservations, car rentals, transportation, cruises, travel insurance and ticket purchases.
To earn redeemable and qualifying Smiles miles and upgrades when you fly with our airline partners, simply enter your Smiles number at the time of purchase or check-in. You will also be able to redeem your tickets with our partners to 1,600 destinations in 160 countries.
See the Benefits and Rules
You can make use of your Smiles miles in the following ways:
On the Smiles website, you use the accumulated miles to purchase tickets and travel with several airline partners that are part of our program. See more
Use miles while traveling to buy tickets, rent a car, book your hotel, parking, transportation and more. See Here How To Complement Your Trip
Exchange your miles for products and services, or buy with cash and earn miles at Shopping Smiles.
Discover Shopping Smiles
Donate your miles You can do good and help different social institutions through the Milhas do Bem Program. The Milhas do Bem Smiles project aims to transform lives supporting social programs that operate in the areas of education, sports, entrepreneurship, management and governance. For every mile you donate through Shopping Smiles, Smiles donates another one to the same institution.
See more
Redeem your Smiles Miles when you fly with our partners You can use your redeemable miles to purchase tickets to 1,600 destinations in 160 countries with GOL and Smiles partners. There are many partners around the world!
Learn more about our partners
The beginning of the journey
On the right track
Category applicable from 6,000 qualifying miles accumulated or 6 segments flown. Enjoy the benefits:
Attention: The category must be valid when using the benefits, not when purchasing the ticket. ¹ Valid only for Smiles holder, not cumulative with baggage fare benefits
A precious status
Category applicable from 12,000 qualifying miles or 12 segments flown. Enjoy the benefits:
Attention: The category must be valid when using the benefits, not when purchasing the ticket.
¹ Valid only for Smiles holder, not cumulative with baggage fare benefits.
² Subject to availability. The benefit is not valid for group rates and charters.
³ Payment must be made directly at the counter from the lounge, by credit card, debit card or cash. You must identify yourself as a Gold customer presenting your card.
⁴ 10% discount under the tariff for access to the Quito VIP Room (UIO), also valid for companions. Payment must be made directly at the lounge counter, by card credit or cash. You must identify yourself as a Gold customer presenting your card.
The best status
Category applicable from 24,000 qualifying miles or 24 segments flown. Enjoy the benefits:
¹ Valid only for flights operated by GOL within Brazil and South America and only for purchases through GOL's sales channels. The courtesy ticket does not generate accumulation of miles or segments.
² Valid only for Smiles holder, not cumulative with baggage fare benefits.
³ This benefit is not valid for group rates and charters.
⁴ Valid only for reservations made through GOL's sales channels.
If you have questions about how the program works, you can review the Frequently Asked Questions or contact Smiles Customer Service.
Smiles Customer Service Center Exclusively for questions, cancellations, changes or complaints regarding flights purchased with miles through the Smiles website.
Smiles and Silver Customers 0300 115 7001 Service from 6am to midnight, every day except holidays. Local call cost + tax
Diamond and Gold customers 0300 115 7007 24-hour service, Local call cost + tax.
Hearing Impaired 0300 709 0466 24-hour service, Local call cost + tax.