Fly with extra legroom, an exclusive overhead bin, priority check-in, and much more.
Snacks, sandwiches, meals, and beverages to make your trip even more pleasant.
A special class with extra comfort and exclusive benefits for your international flights.
See the fare rules to reschedule to an earlier flight with peace of mind.
An exclusive lounge where you can work or relax prior to boarding.
A free bus shuttle between the airports of Congonhas (CGH) and Guarulhos (GRU), for all GOL passengers.
You can weigh, label and check your baggage yourself by using the GOL kiosk at the airport.
For your peace of mind, you can use your phone to keep tabs on your loved ones while they travel.
Control your trip from the palm of your hand, and give more life to your time.
With our on-board entertainment and Wi-Fi you’ll see how time flies by.
Hold a reservation for 48 hours and take your time deciding about your trip.
Take your pet with you to enjoy an amazing destination.
Would you like to track a flight in real time? Search by flight number of segment.
Stay up to date with all rules for checked baggage and hand luggage.
See the options available for checking in, with step by step instructions.
Check the documents you need and enjoy your trip with peace of mind.
Would you like change your flight? See the rules for cancelling, rescheduling, and requesting refunds.
Credit card, debit card, bank slip, or a funds transfer? Choose the best payment option for you.
A complete guide with all the benefits of flying with our partner airlines.
All you need to know about accruing and redeeming miles, as well as getting category upgrades.
Would you like to visit a new city before arriving at your final destination?
See all the content GOL has prepared to give you more peace of mind on your travels.
All boarding information for expectant mothers, overweight persons, people with disabilities, the elderly, and sick passengers.
Talk to GOL and ask questions about purchases, flight changes and much more.
Find the nearest GOL store or kiosk.
Check out the answers to questions about purchase, baggage, boarding and more.
This policy was created to present the Company's ESG commitments and actions, always thinking about sustainable development.
This is our number one Value and should be an indispensable premise for any decision.
We serve all customers with our unique GOL way of serving, being inclusive, accessible and bringing comfort and agility to give more life to your time.
We have the best team in Brazilian aviation, committed to diversity, evolution and professional development and the health and safety of all employees.We have the best team in Brazilian aviation, committed to diversity, evolution and professional development and the health and safety of all employees.
We’ve reduced greenhouse gas emissions by increasing fuel efficiency, intelligent design of the airline network, technological advances, operational improvements and contribution to the alternative fuel chain.
We’ve contributed to positive and permanent changes through social investment, donation of tickets and cargo transportation in education, sports, civic, accessibility and volunteering initiatives.
In search of new times for Earth, we adopted a series of initiatives to fly even higher and offer you the best without harming the planet.
Check out our actions to contribute with the environment.
Adopting environmental management practices to prevent, control and minimize the risks and adverse impacts of your business on the environment, society and biodiversity.
Promoting the continuous improvement of environmental management with smart solutions, innovation and technologies, technically and economically viable, reducing pollution and waste.
Continuously improving the efficiency of your greenhouse gas emissions, offering emission offset solutions and actively promoting the development of sustainable low-emission fuels.
GOL is certified by IATA Environmental Assessment (IEnvA) Stage 1, verified by an external audit, ensuring that we have developed a clear and comprehensive environmental policy. We have well-established leadership and responsibilities and we address relevant environmental compliance issues and obligations. Likewise, we are committed to receiving full IEnvA Stage 2 certification, equivalent to ISO 14000 soon. Learn More
GOL has been a member of the Brazilian GHG Protocol Program since 2010. Since 2011, it has received the Gold rating, voluntarily submitting a complete inventory of greenhouse gas emissions to the Public Emissions Registry, verified by an accredited third party. Learn more about the Program. Learn More
GOL is one of the companies selected to compose the portfolio of the Carbon Efficient Index (ICO2) of “B3 – Brasil, Bolsa, Balcão”. Created in 2010, the Carbon Efficient Index is intended to be an instrument to encourage discussions on climate change in Brazil. GOL's adhesion demonstrates our commitment to the transparency of our greenhouse gas emissions and anticipates the vision of how we are preparing for a low carbon economy. Learn More
GOL is co-founder of the Zona da Mata Biokerosene and Renewables Platform in Minas Gerais, aiming at the environmental restoration of degraded areas of the Atlantic Forest with Macaúba, an oilseed native to Brazilian biodiversity, for carbon sequestration and production of biokerosene and renewables, promoting the development regional sustainability, with the inclusion of family farming and agribusiness in the low carbon economy advocated by the Paris Agreement.
GOL is a member of the Brazilian Union of Biodiesel and Biokerosene (Ubrabio), a non-profit association that nationally represents the entire production chain of these biofuels. The entity leads the segment and acts as an interlocutor between society and government to mobilize and unite efforts, resources and knowledge in the search for the development of the Biokerosene industry in Brazil. Learn More
GOL is a member of the Roundtable on Sustainable Biomaterials (RSB), an independent, global, multi-stakeholder organization that drives the development of a global, bio-based, circular economy through sustainability solutions, certification and collaborative partnerships. RSB's tools and solutions help us to reduce the risk of our business and contribute to achieving the UN's Sustainable Development Goals (SDGs). Learn More
We fully report our greenhouse gas emissions in the CDP – Carbon Disclosure Project. Assuming that companies that measure their environmental risk are better able to manage it strategically and those that are transparent and disclose this information are providing decision makers with access to a critical source of global data, we will contribute evidence and insights. necessary to lead to the construction of a truly sustainable economy. Learn More
As a natural consequence of organizational maturity, we have developed a Social Support Policy to make our relationship with people transparent and to make our collaboration for the transformation of society more effective.
In search of new times for People, GOL invests inside and outside the Company, always prioritizing education, civility and accessibility.
Check out some of our projects:
The “Águias do Bem” program was created in 2006 and is a fundamental tool to encourage volunteer work among Employees, forming active citizens who develop volunteer activities and positively transform the environments in which they work.
Carrying out events, actions, campaigns, projects and volunteer activities of the Company, the initiative was one of the highlights in the evaluation carried out by the magazines Você S/A and FIA, which recognized GOL as one of the 150 best companies to work for.
Combining these five pillars, we have the GOL Institute, created in 2010 aiming to invest in vocational education for low-income young people to attract and qualify professionals in the commercial aviation industry.
GOL Institute also has a Social Projects Evaluation Committee, which evaluates projects based on the company's Social Support Policy, as well as the Team of Eagles, created to inspire real stories of social transformation.
Including each Customer and Employee in all actions has great weight on each initiative. Since 2020, we have adhered to the Private Sector Commitment to the Integrity of the Productive Chair - ICC Brasil, in addition to the "Libras a Bordo" (Sign language on board) projects, airport accessibility, with boarding ramps, airport committee and baggage experience, racial pact and our diversity manifesto, and inclusion and style guide, ensuring that each Employee has their individuality preserved and, above all, respected.
Our business model revolutionized the aviation market in the country, democratizing access to air transport.
With the aim of being the first for all, in addition to being a pioneer in processes that help the Customer throughout their experience with us, we value accessibility in our services.
We are in a continuous process of learning and evolving to be increasingly inclusive.
Being the first for all
Being the best company to travel, work and invest.
The advancement of social media and technologies has made the collection and use of mass personal data more efficient and accessible, benefiting everyone's businesses and lives. However, this advance and the increase in accessibility also brought several risks, such as cases of data leakage from companies, invasion of privacy and manipulation of information, etc.
In response to these risks and following a global movement, Brazil passed law 13,709/2018, the General Data Protection Law, LGPD, with the intention of offering guarantees of freedom, transparency, honesty and protection of personal data.
As a result, GOL has been developing the social value of LGPD through its Privacy Program, which disseminates an internal culture of responsibility in the handling of Personal Data. All processing of personal data in the Company must be carried out safely, legally and respecting the usage preferences of our Customers. In addition, our information security must have the necessary protections to prevent data leaks that could harm data subjects.
The Privacy Program has actions aimed primarily at compliance, adjusting internal processes and making Employees aware of the requirements and concerns of the law. Standardized attitudes such as, collecting and minimizing registrations only for the necessary data, being transparent about the purposes of registration, creating clear and accessible internal policies for non-sharing of data, preference options for entry and exit holders of registrations specific media, reflect how GOL works with respect to privacy.
Privacy is to strengthen our value Security and the Trust of everyone who works and does business with GOL, positively impacting the company's brand and reputation.
GOL's ESG Report presents information on the Company's governance, strategy and economic, social and environmental performance for the period from January 1st to December 31st of the previous year.
The publication was prepared in accordance with the Standards of the Global Reporting Initiative (GRI), for the preparation of sustainability reports – in the Essential membership option. It also includes metrics from the Sustainability Accounting Standards Board – SASB (in Portuguese, Council of Sustainability Accounting Standards) applicable to the airline industry and information in line with the recommendations of the Task Force on Climate-related Financial Disclosures – TCFD (Task Force on Financial Disclosures). Related to Climate Change).
The themes and indicators addressed in this document were defined based on a process of consultation with strategic
Check out our 2021 Sustainability Report
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Questions and Suggestions? Do you have any questions or comments? Talk to our ESG GOL team! Send an email to esg@voegol.com.br.