Fly with extra legroom, an exclusive overhead bin, priority check-in, and much more.
Snacks, sandwiches, meals, and beverages to make your trip even more pleasant.
A special class with extra comfort and exclusive benefits for your international flights.
See the fare rules to reschedule to an earlier flight with peace of mind.
An exclusive lounge where you can work or relax prior to boarding.
A free bus shuttle between the airports of Congonhas (CGH) and Guarulhos (GRU), for all GOL passengers.
You can weigh, label and check your baggage yourself by using the GOL kiosk at the airport.
For your peace of mind, you can use your phone to keep tabs on your loved ones while they travel.
Control your trip from the palm of your hand, and give more life to your time.
With our on-board entertainment and Wi-Fi you’ll see how time flies by.
Hold a reservation for 48 hours and take your time deciding about your trip.
Take your pet with you to enjoy an amazing destination.
Would you like to track a flight in real time? Search by flight number of segment.
Stay up to date with all rules for checked baggage and hand luggage.
See the options available for checking in, with step by step instructions.
Check the documents you need and enjoy your trip with peace of mind.
Would you like change your flight? See the rules for cancelling, rescheduling, and requesting refunds.
Credit card, debit card, bank slip, or a funds transfer? Choose the best payment option for you.
A complete guide with all the benefits of flying with our partner airlines.
All you need to know about accruing and redeeming miles, as well as getting category upgrades.
Would you like to visit a new city before arriving at your final destination?
See all the content GOL has prepared to give you more peace of mind on your travels.
All boarding information for expectant mothers, overweight persons, people with disabilities, the elderly, and sick passengers.
Talk to GOL and ask questions about purchases, flight changes and much more.
Encontre a loja ou quiosque GOL mais próximo de você.
Check out the answers to questions about purchase, baggage, boarding and more.
Uncover the beauty of Mexico by flying with the GOL and Aeromexico partnership. Enjoy benefits from start to finish of your journey.
Single purchase, check-in and baggage claim when flying with GOL and Aeromexico.
Purchase, check-in and unique baggage check to fly with GOL and Aeromexico.
Free access to Lounge GOL Smiles (Guarulhos International Airport)
Mileage accrual to use on Smiles or Club Premier.
Browse the menu below to check the main rules of this GOL partner airline:
The international baggage allowance will be honored by GOL only for flights issued on the same ticket. For flights issued leg by leg (purchased separately), even with a partner company, the international baggage allowance will not be honored. In this case, the allowance for the segment purchased will apply.
Transport of items for infants (from 0 to 2 years of age) When traveling in their own (reserved) seat, infants are entitled to the same checked baggage allowance as an adult. If they are traveling on your lap, they can check in one piece of baggage up to 10 kg. Besides that, complimentary allowance of 1 stroller (for use) and/or 1 baby carrier is provided free of charge.
Fragile items Fragile items are accepted as long as they are properly packed. However, if the product is damaged for any reason, the company is not responsible for reimbursing you. Check out the airline contract to learn more.
Perishables Perishable items are not accepted. For more information, please contact the consular or customs offices of the destination and transit countries.
Baggage Claim Baggage from flights with our partners must be collected at the final destination. When a passenger is arriving on a flight from Mexico to a destination in Brazil, and has a connection, baggage must be retrieved at the first stop in Brazil. After completing customs procedures, passengers should proceed to the GOL counter to re-check their luggage.
Lost baggage In case of lost baggage, the responsibility for recording and tracking the baggage process lies with the last airline to transport the passenger. If the baggage is lost during the connection between international flights and domestic GOL flights, the customer must file a claim with the airline that transported the baggage on the previous flight segment.
Damaged Baggage In the event of damaged baggage, the customer must contact the last carrier to open a baggage claim file. If damage is found on an international flight to a domestic GOL flight, the file should be opened with the carrier of the first flight segment.
Baggage Rules
Personal item Item to be placed under the seat in front of the customer. Items such as a backpack, handbag, laptop bag, airport shopping bag and camera/electronic case are acceptable. The maximum dimensions for personal items are 35cm wide, 45cm high and 20cm deep. Items that do not fit under the seat are not considered personal items and may be checked and charged.
Carry-on baggage Carry-on baggage must be stored in the overhead compartments. It is essential to follow the permitted dimensions and weights: 35 cm in width, 55 cm in height, and 25 cm in depth, including wheels (115 cm linear). The maximum weight allowed for carry-on baggage is 10 kg. If the baggage exceeds the established standards, the customer will be subject to baggage fee charges.
Checked Baggage Each checked bag corresponds to a single volume of up to 23 kg for economy class and 32 kg for higher classes, with maximum dimensions of 50 cm in width, 80 cm in height, and 28 cm in depth (158 cm linear). For any overweight checked baggage, the applicable fee from the primary airline will apply. The maximum weight limit for checked luggage is 32 kg. Items exceeding 158 cm total linear dimensions will be accepted only as special luggage, adhering to specified rules and charges. Additional fees cannot be paid for oversized baggage.
All electronics must be carried as carry-on items. Laptops, cameras, cell phones, camcorders and tablets must be screened through the airport's X-ray machine at the entrance to the departure lounge.
Valuables such as jewelry and cash must also be carried as carry-on items.
The following items are not allowed in carry-on baggage: bladed weapons, firearms, cartridges and ammunition for firearms, printer cartridges, bottles containing more than 100 ml of liquid, fuels, batteries with electrolytes, lithium batteries with a capacity of more than 160 Wh, fireworks, bombs, paints, chemicals and mercury thermometers.
Excess and excess baggage For tickets purchased through GOL, on flights operated exclusively by the Partner or on flights connecting with GOL, it is not possible to purchase baggage in advance through our channels. This process can only be done at the airport on the day of departure, at the GOL check-in desk.
The following rates cover the entire current trip, with no additional payment required when connecting to a partner.
Overweight baggage fees Additional baggage: up to 23 kg
Overweight baggage Total weight allowance: up to 32 kg
Total dimensions accepted A total of 1.58m for the sum of the dimensions (width + height + depth). Please note: If the ticket was purchased through one of our partners, please check the rules/values with the partner.
In order to request special assistance, please contact the customer service center of each airline responsible for operating the segments of your trip. Note: Some services may not be available on flights operated in partnership with another company; please check with customer service.
Requests for assistance for passengers with special needs must be made when booking the ticket or at least 72 hours prior to departure. For flights originating in Brazil, requests for special assistance, such as the need for a wheelchair, may be made at least 48 hours prior to departure.
Unaccompanied Minors
Children under 16 years of age are not allowed to travel unaccompanied.
Infants aged up to 1 year and 11 months are charged 10% of the adult fare and must sit on the lap of a responsible adult aged 18 or older. Only one infant per customer is permitted.
Here are the guidelines for expectant mothers on Aeromexico flights:
In the certificate, the doctor must authorize your travel in writing, taking into account the destination and duration of your trip. At check-in, you will be asked to complete an Aeromexico form.
Live animals are not permitted on GOL and Aeromexico partner flights, with the exception of guide dogs. In order to request guide dog services, please contact the airline(s) operating your flights.
For more information about the necessary documents, contact the consular or customs services of your destination and transit countries.
For trips where the first segment is operated by GOL, check-in can be done at the GOL counter at the airport, through our website www.voegol.com.br, APP or kiosk/totem. In case Aeromexico is the operator for the first segment of your journey, you can check in at the Aeromexico counter and/or on their website. Don’t forget to have your valid travel documents, including a passport, visas, and any required vaccinations, if applicable.
Earn miles with the Smiles Program by simply entering your Smiles number during check-in
*The passenger is accountable for all documentation (including visas and vaccinations). We recommend you to consult in advance with the embassies of your destination countries to avoid any hassle.
Please note: Your boarding pass must include all segments of your journey. You will only need to check your baggage once, and we will transfer it between flights. However, it is essential to check the customs procedures for each destination country and remember that baggage policies may vary between airlines.
Seat selection Seats on GOL flights must be booked via the GOL website and/or the Customer Service Center: https://www.voegol.com.br/en-us/customer-service/contacts-online-support.
Seats on Aeromexico flights must be booked through the Aeromexico Customer Service Center. For further details please visit: www.aeromexico.com
Please note: You can also select your seat on GOL flights at check-in on the day of departure.
If you do not show up for boarding on any segment (GOL or Partner), please contact the issuer of your ticket to request a refund or rebooking.
Learn about the refund, no-show, cancellation and flight change values for each fare.
Additional cost
US$200 or 100% of the original fare (whichever is less) + fare difference
100% of the fare
US$150 or 100% of the fare (whichever is less)
No fee
100% refundable
In addition to the rebooking fee (if applicable), any difference in price between the original flight and the newly selected flight will also be charged. Dollar amounts will be converted to the purchase currency according to the exchange rate in effect on the transaction date. You can cancel your airline ticket free of charge within 24 hours of receiving the receipt, provided that the purchase was made at least 7 days before the departure date. On connecting flights, cabins may vary from segment to segment.
Carry-on bag (10kg) + personal item ✓
Checked baggage Additional cost
Rebooking Fee US$200 or 100% of the original fare (whichever is less) + fare difference
Cancellation Fee 100% of the fare
No-show Fee US$150 or 100% of the fare (whichever is less)
Refund Non refundable
Checked baggage 1 free checked bag (23kg)
Checked baggage 2 free checked bags (32kg)
Rebooking Fee No fee, only fare difference
Cancellation Fee No fee
No-show Fee No fee
Refund 100% refundable
Aeromexico Fleet The Aeromexico fleet is made up of a variety of Boeing and Embraer aircraft models.
The above procedures are valid for flights operated by GOL and Aeromexico. If your flight is operated exclusively by this partner airline, please consult the Aeromexico page.
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