A franquia de bagagem internacional é honrada pela GOL somente para voos emitidos no mesmo bilhete. Para voos emitidos trecho a trecho (comprados separadamente), mesmo com companhia Parceira, a franquia de bagagem internacional não será honrada. Nesse caso, aplica-se a franquia e regra de cada trecho adquirido.

The international baggage allowance will be honored by GOL only for flights issued on the same ticket. For flights issued leg by leg (purchased separately), even with a partner company, the international baggage allowance will not be honored. In this case, the allowance for the segment purchased will apply.

Transport of items for infants (from 0 to 2 years of age)
When traveling in their own (reserved) seat, infants are entitled to the same checked baggage allowance as an adult. If they are traveling on your lap, they can check in one piece of baggage up to 10 kg.
Besides that, complimentary allowance of 1 stroller (for use) and/or 1 baby carrier is provided free of charge.

Paying for overweight baggage
If you have overweight baggage, you can pay for it at check-in.

Fragile items
Fragile items are accepted as long as they are properly packed. However, if the product is damaged for any reason, the company is not responsible for reimbursing you. Check out the airline contract to learn more.

Perishables
Perishable items are not accepted. For more information, please contact the consular or customs offices of the destination and transit countries.

Baggage Claim
Baggage from flights with our partners must be collected at the final destination. When a passenger is arriving on a flight from Mexico to a destination in Brazil, and has a connection, baggage must be retrieved at the first stop in Brazil. After completing customs procedures, passengers should proceed to the GOL counter to re-check their luggage.

Lost baggage
In case of lost baggage, the responsibility for recording and tracking the baggage process lies with the last airline to transport the passenger. If the baggage is lost during the connection between international flights and domestic GOL flights, the customer must file a claim with the airline that transported the baggage on the previous flight segment.

Damaged Baggage
In the event of damaged baggage, the customer must contact the last carrier to open a baggage claim file. If damage is found on an international flight to a domestic GOL flight, the file should be opened with the carrier of the first flight segment. 

Baggage Rules 

Personal item
Item to be placed under the seat in front of the customer. Items such as a backpack, handbag, laptop bag, airport shopping bag and camera/electronic case are acceptable. The maximum dimensions for personal items are 35cm wide, 45cm high and 20cm deep. Items that do not fit under the seat are not considered personal items and may be checked and charged.

Carry-on baggage
Carry-on baggage must be stored in the overhead compartments. It is essential to follow the permitted dimensions and weights: 35 cm in width, 55 cm in height, and 25 cm in depth, including wheels (115 cm linear). The maximum weight allowed for carry-on baggage is 10 kg. If the baggage exceeds the established standards, the customer will be subject to baggage fee charges.

Checked Baggage
Each checked bag corresponds to a single volume of up to 23 kg for economy class and 32 kg for higher classes, with maximum dimensions of 50 cm in width, 80 cm in height, and 28 cm in depth (158 cm linear). For any overweight checked baggage, the applicable fee from the primary airline will apply. The maximum weight limit for checked luggage is 32 kg. Items exceeding 158 cm total linear dimensions will be accepted only as special luggage, adhering to specified rules and charges. Additional fees cannot be paid for oversized baggage.

All electronics must be carried as carry-on items. Laptops, cameras, cell phones, camcorders and tablets must be screened through the airport's X-ray machine at the entrance to the departure lounge.

Valuables such as jewelry and cash must also be carried as carry-on items.

The following items are not allowed in carry-on baggage: bladed weapons, firearms, cartridges and ammunition for firearms, printer cartridges, bottles containing more than 100 ml of liquid, fuels, batteries with electrolytes, lithium batteries with a capacity of more than 160 Wh, fireworks, bombs, paints, chemicals and mercury thermometers.