Fly with extra legroom, an exclusive overhead bin, priority check-in, and much more.
Snacks, sandwiches, meals, and beverages to make your trip even more pleasant.
A special class with extra comfort and exclusive benefits for your international flights.
See the fare rules to reschedule to an earlier flight with peace of mind.
An exclusive lounge where you can work or relax prior to boarding.
A free bus shuttle between the airports of Congonhas (CGH) and Guarulhos (GRU), for all GOL passengers.
You can weigh, label and check your baggage yourself by using the GOL kiosk at the airport.
For your peace of mind, you can use your phone to keep tabs on your loved ones while they travel.
Control your trip from the palm of your hand, and give more life to your time.
With our on-board entertainment and Wi-Fi you’ll see how time flies by.
Hold a reservation for 48 hours and take your time deciding about your trip.
Take your pet with you to enjoy an amazing destination.
Would you like to track a flight in real time? Search by flight number of segment.
Stay up to date with all rules for checked baggage and hand luggage.
See the options available for checking in, with step by step instructions.
Check the documents you need and enjoy your trip with peace of mind.
Would you like change your flight? See the rules for cancelling, rescheduling, and requesting refunds.
Credit card, debit card, bank slip, or a funds transfer? Choose the best payment option for you.
A complete guide with all the benefits of flying with our partner airlines.
All you need to know about accruing and redeeming miles, as well as getting category upgrades.
Would you like to visit a new city before arriving at your final destination?
See all the content GOL has prepared to give you more peace of mind on your travels.
All boarding information for expectant mothers, overweight persons, people with disabilities, the elderly, and sick passengers.
Talk to GOL and ask questions about purchases, flight changes and much more.
Encontre a loja ou quiosque GOL mais próximo de você.
Check out the answers to questions about purchase, baggage, boarding and more.
Single purchase, check-in and baggage claim when flying with GOL and American Airlines.
Smiles Diamond and AAdvantage members enjoy exclusive benefits when flying with GOL and/or American Airlines. Smiles Diamond members will receive priority baggage handling when flying GOL + American Airlines or American Airlines only. For Smiles customers, please visit www.smiles.com.br/american-airlines
Go through the menu and see the main rules of this partner company GOL:
The international baggage allowance will be honored by GOL only for flights issued on the same ticket. The international baggage allowance is not honored on one-way flights (purchased separately), even on a partner airline. In this case, the allowance and rules for each flight purchased will apply.
It is not possible to purchase checked baggage in advance through digital channels. The purchase must be made directly at the counter of the airline where you will be checking in and will be honored until you reach your final destination.
Excess baggage payment In case of excess baggage, the excess amount can only be paid at check-in, directly at the counter.
Fragile items Fragile items are accepted as long as they are properly packed. However, if the product is damaged for any reason, the company is not responsible for reimbursing you. See the Air Carrier Contract for more information.
Perishables Perishable items are not accepted. For more information, please contact the consular or customs offices of the destination and transit countries.
Transport of infant items (0 to 2 years of age) When traveling in their own (reserved) seat, infants are entitled to the same checked baggage allowance as an adult. If they are traveling on your lap, they can check in one piece of baggage up to 10 kg.
A complimentary allowance of 1 stroller (for use) and/or 1 baby carrier will be provided.
Baggage Claim Your baggage tags must indicate your final destination.
If traveling from North America to a destination in Brazil, connecting passengers must claim their baggage at the first connection in the country (Brazil). After the required customs procedures, the customer must go to the GOL counter to reclaim the baggage.
If the customer is traveling to the United States, in the case of connecting passengers, the baggage must be collected at the first stop in the country (United States). After the obligatory customs procedures, the customer must go to the counter of the company operating the next flight to reclaim the baggage.
Lost baggage In the event of lost baggage, the responsibility for registering and monitoring the status of the baggage file lies with the last airline to transport the passenger. If baggage is found to be lost when connecting international flights to domestic GOL flights, the customer must open a baggage case with the airline that transported them on the previous leg.
Damaged baggage In the case of damaged baggage, the customer must contact the last carrier to open a baggage claim. If the damage is from an international flight to a domestic GOL flight, the case should be opened with the carrier of the first leg.
Carry-on baggage One piece of carry-on baggage is permitted with dimensions that do not exceed 55 cm in height, 35 cm in width and 25 cm in length, including pockets, wheels and handles, and a total weight of up to 10 kg.
All electronics must be carried as carry-on items. Laptops, cameras, cell phones, camcorders and tablets must go through the airport's X-ray machine at the entrance to the departure lounge.
Valuables such as jewelry and cash must also be carried as carry-on items.
It is forbidden to carry in hand luggage: bladed weapons, firearms, cartridges and ammunition for firearms, printer cartridges, bottles with more than 100 ml of liquid, fuels, batteries with electrolytes, lithium batteries with a capacity of more than 160 Wh, fireworks, bombs, paints, chemicals and mercury thermometers.
Please note The above procedures apply to travel on GOL and American Airlines. If your trip is operated entirely by American Airlines, please visit our partner's website for more information: www.aa.com.br.
To request special services, please contact the call center of the airline operating the segment of travel. Please note: Some services may not be available on flights operated in partnership with another airline.
Passengers with Special Needs Requests for assistance for passengers with special needs must be made when purchasing the ticket or at least 72 hours prior to departure. For flights originating in Brazil, requests for special assistance, such as the need for a wheelchair, may be made at least 48 hours prior to departure.
Unaccompanied Minors Minors under 16 years of age cannot travel unaccompanied.
Infants Infants up to 1 year and 11 months of age pay 10% of the adult fare, but must travel on the lap of an adult 18 years of age or older. Only one infant is permitted per passenger.
Expectant Mothers Authorization from American's Special Assistance Coordinator is required for international travel:
To contact American Airlines Special Assistance, call (11) 3004-5000.
Live animals are not permitted on GOL and American Airlines flights, with the exception of guide dogs. If you want to request the guide dog service, please contact the operator(s) of the flight(s) you wish to take.
For more information on required documentation, please contact the consular or customs offices of the destination and transit countries.
For trips where the first segment is operated by GOL, check-in can be done at the GOL counter at the airport, through our website www.voegol.com.br, APP or kiosk/totem. If the first segment is operated by American Airlines, check-in can be done at the American Airlines counter or through the partner's website: www.aa.com.br.
Remember that you must be in possession of valid travel documents*, such as a valid passport, visas and vaccinations, if applicable.
*Documentation (including visas and vaccinations) is the passenger's responsibility. We recommend that you check with the embassies of your destination countries to avoid any hassle.
Please note: Your boarding pass must include all segments of your itinerary. Also, you only need to check your baggage once and we will transfer it between flights. However, it is necessary to check the customs procedures of each destination country and remember that baggage policies may vary from airline to airline, so check before you travel.
Booking a seat Seats on GOL flights must be booked via the GOL website and/or call center: www.voegol.com.br/atendimento/telefones.
Seats on American Airlines flights must be booked via the American Airlines call center. For more details: www.aa.com.br.
Note: you can also choose your seats on flights operated by GOL on the day of departure, at check-in.
Secure flight For flights to the United States, your documentation will be submitted to the TSA (Transportation Security Administration).
PLEASE NOTE The above procedures apply to travel on GOL and American Airlines. If your trip is operated entirely by American Airlines, please visit our partner's website for more information: www.aa.com.br.
If you fail to board (no show) any of the flights (GOL or Partner), please contact your ticket issuer to request a refund or to rebook.
• YUL Montreal, Canada
• YYZ Toronto, Canada
• ATL - Atlanta, United States
• AUS - Austin, United States
• BOS - Boston, United States
• CLT - Charlotte, United States
• DCA - Washington - Ronald Reagan, United States
• DEN - Denver, United States
• DFW - Dallas - Fort Worth, United States
• DTW - Detroit, United States
• EGE - Eagle County Airport, United States
• EWR - New York - Newark, United States
• HNL - Honolulu International Airport, United States
• IAD - Washington - Dulles, United States
• IAH - Houston, United States
• JFK - New York - John F. Kennedy, United States
• LAS - Las Vegas, United States
• LAX - Los Angeles, United States
• LGA - New York - La Guardia, United States
• MCO - Orlando, United States
• MIA - Miami, United States
• MSY - New Orleans, United States
• ORD - Chicago, United States
• PDX - Portland, United States
• PHL - Philadelphia, United States
• PHX - Phoenix, United States
• RDU - Raleigh/Durham, United States
• SAN - San Diego, United States
• SEA - Seattle, United States
• SFO - San Francisco, United States
• SLC - Salt Lake City, United States
• STL - Saint Louis, United States
• TPA - Tampa, United States
American Airlines Fleet Our partner American Airlines has a refreshed fleet with hundreds of new aircraft to provide you with a more modern, comfortable and connected in-flight experience. For more information, visit www.aa.com.br.
American Airlines Experience To ensure a smooth and hassle-free experience, check out our partner's inflight services and see how they differ: www.aa.com.br.
In addition to the rebooking fee (if applicable), any difference in price between the original flight and the newly selected flight will also be charged.
Dollar amounts will be converted to the purchase currency according to the exchange rate in effect on the transaction date.
You can cancel your airline ticket free of charge within 24 hours of receiving the receipt, provided that the purchase was made at least 7 days before the departure date
Carry-on bag (10kg) + personal item ✓
Checked baggage (23kg) Additional cost
Rebooking Fee 100% of the fare + fare difference
Cancellation fee 100% of the fare
No-show Fee 100% of the fare
Refund Non refundable
Checked baggage (23kg) 1 free checked bag
Rebooking Fee No fee, only fare difference
Cancellation fee No fee
No-show Fee No fee
Refund 100% refundable
Checked baggage (23kg) 2 free checked bags
Cancellation Fee No fee
You can cancel your airline ticket free of charge within 24 hours of receiving the receipt, provided that the purchase was made at least 7 days before the departure date.
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