Fly with extra legroom, an exclusive overhead bin, priority check-in, and much more.
Snacks, sandwiches, meals, and beverages to make your trip even more pleasant.
A special class with extra comfort and exclusive benefits for your international flights.
See the fare rules to reschedule to an earlier flight with peace of mind.
An exclusive lounge where you can work or relax prior to boarding.
A free bus shuttle between the airports of Congonhas (CGH) and Guarulhos (GRU), for all GOL passengers.
You can weigh, label and check your baggage yourself by using the GOL kiosk at the airport.
For your peace of mind, you can use your phone to keep tabs on your loved ones while they travel.
Control your trip from the palm of your hand, and give more life to your time.
With our on-board entertainment and Wi-Fi you’ll see how time flies by.
Hold a reservation for 48 hours and take your time deciding about your trip.
Take your pet with you to enjoy an amazing destination.
Would you like to track a flight in real time? Search by flight number of segment.
Stay up to date with all rules for checked baggage and hand luggage.
See the options available for checking in, with step by step instructions.
Check the documents you need and enjoy your trip with peace of mind.
Would you like change your flight? See the rules for cancelling, rescheduling, and requesting refunds.
Credit card, debit card, bank slip, or a funds transfer? Choose the best payment option for you.
A complete guide with all the benefits of flying with our partner airlines.
All you need to know about accruing and redeeming miles, as well as getting category upgrades.
Would you like to visit a new city before arriving at your final destination?
See all the content GOL has prepared to give you more peace of mind on your travels.
All boarding information for expectant mothers, overweight persons, people with disabilities, the elderly, and sick passengers.
Talk to GOL and ask questions about purchases, flight changes and much more.
Encontre a loja ou quiosque GOL mais próximo de você.
Check out the answers to questions about purchase, baggage, boarding and more.
The international baggage allowance will be honored by GOL only for flights issued on the same locator (e-ticket). For flights issued leg by leg (purchased separately), even with a partner company, the international baggage allowance will not be honored. In this case, the allowance for the segment purchased will apply.
It is not possible to purchase checked baggage in advance through digital channels. The purchase must be made directly at the counter of the airline operating the selected flight.
Paying for overweight baggage If you have overweight baggage, you can pay for it at the check-in counter.
Fragile items Fragile items are accepted as long as they are properly packed. However, if the product is damaged for any reason, the company is not responsible for reimbursing you. Check out the airline contract to learn more.
Perishables Perishable items are not accepted. For more information, please contact the consular or customs offices of the destination and transit countries.
Transport of items for infants (from 0 to 2 years of age) If the infant is traveling in a separate (reserved) seat, the infant has the same checked baggage allowance as an adult. If they are traveling on the lap, you can check:
One piece of checked baggage up to 10 kg. A complimentary allowance of 1 stroller (for use) and/or 1 baby carrier will be provided free of charge.
Baggage Claim Your baggage tags must indicate your final destination. If the passenger is coming from an international origin to a destination in Brazil, in case of connecting passengers, the baggage must be claimed at the first stop in the country (Brazil). After the obligatory customs procedures, the customer must go to the GOL counter to reclaim the baggage.
If the passenger has a connection in Europe, the baggage must be collected at the first stop in the destination country. After the mandatory customs procedures, the customer must go to the counter of the company operating the next flight to check in the baggage again.
Lost baggage In case of lost baggage, the last airline that transported the passenger is responsible for registering and monitoring the status of the baggage. If the baggage is lost during the connection between international flights and domestic GOL flights, the customer must file a claim with the airline that transported the baggage on the previous leg of the journey.
Damaged Baggage In the case of damaged baggage, the customer must contact the last carrier in order to file damaged baggage claim. If damage is found on an international flight to a domestic GOL flight, the claim should be filed with the carrier of the first leg.
Carry-on baggage One piece of carry-on baggage is allowed, not to exceed 55 cm in height, 35 cm in width and 25 cm in length, including pockets, wheels and handles, and not to exceed a total weight of 10 kg.
All electronics must be carried as carry-on items. Laptops, cameras, cell phones, camcorders and tablets must be screened through the airport's X-ray machine at the entrance to the departure lounge. Valuables such as jewelry and cash must also be carried as carry-on items.
The following items are not allowed in carry-on baggage: bladed weapons, firearms, cartridges and ammunition for firearms, printer cartridges, bottles containing more than 100 ml of liquid, fuels, batteries with electrolytes, lithium batteries with a capacity of more than 160 Wh, fireworks, bombs, paints, chemicals and mercury thermometers.
Special services - In order to request special services, contact the call center of the airline operating the segment of travel. Please note: Some services may not be available on flights operated in partnership with another airline.
Requests for assistance for passengers with special needs must be made at the time of booking or at least 72 hours prior to departure. For flights originating in Brazil, requests for special assistance, such as wheelchairs, may be made at least 48 hours prior to departure.
Unaccompanied minors Minors under 16 years of age cannot travel unaccompanied.
Infants Infants up to 1 year and 11 months of age pay up to 10% of the adult fare, but must travel on the lap of a responsible adult over 18 years of age. Only one infant is permitted per customer.
Expectant Mothers Here are the guidelines for expectant mothers on South African Airways flights:
In the certificate, the doctor must authorize your travel in writing, taking into account the destination and duration of your trip. At check-in, you will be asked to complete a form.
Live animals are not permitted on GOL and South African Airways flights, with the exception of guide dogs.
To request guide dog service, please contact your ticket issuer.
For more information on documentation requirements, please contact the consular or customs authorities of your destination or transit country.
For itineraries where the first leg is operated by GOL, check-in can be done at the GOL counter at the airport or via our website www.voegol.com.br/en-us. If the first segment is operated by South African Airways, check-in can be done either at the South African Airways at the airport or through the website: https://www.flysaa.com/
Remember that you must have valid documentation* for your trip, such as a valid passport, visas and vaccinations, if applicable.
*Documentation (including visas and vaccinations) is the responsibility of the passenger. We recommend that you check with the embassies of your destination countries to avoid any hassle.
Please note: Your boarding pass must include all segments of your itinerary. Also, you only need to check your baggage once and we will transfer it between flights. However, it is necessary to check the customs procedures of each destination country and remember that baggage policies can vary between airlines, so check them before you travel.
Seat Selection Seats on GOL flights must be booked through the GOL website and/or customer service center: www.voegol.com.br/en-us/customer-service/telephones.
Seats on South African Airways flights must be booked through the website. For more details: https://www.flysaa.com/ Please note: You may also choose your seat on GOL flights at check-in on the day of departure.
If you do not show up for boarding (no-show) on any of the flights (GOL or Partner), please contact your ticket issuer for a refund or rebooking.
South African Airways Fleet Our partner, South African Airways, has a robust fleet of Airbus aircraft with distinctive cabins which offers comfort and modernity.
South African Airways Experience Get ready for your trip by checking out our partner's in-flight services and features in advance: https://www.flysaa.com/.
Learn about the amounts related to refunds, no-shows, cancellations and flight change for each fare.
Carry-on baggage ✓
Checked baggage 1 free bag (23kg)
Change US$ 250 (Fare difference applies)
Cancellation Not allowed
No-show US$ 500
Refund Non-refundable fare
Change US$ 175 (Fare difference applies)
Cancellation 25% of the fare
Refund US$ 70 Fare
Change Free of charge (Fare difference applies)
Cancellation Free of charge
No-show US$ 100
Refund 100% Refundable fare
Checked baggage 2 free bags (32kg)
The above procedures apply to flights operated by GOL and South African Airways. If your trip is only operated by South African Airways, please visit our partners’s website for more information: https://www.flysaa.com/.
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