1 checked baggage up to 23 kg is included in the Light fare allowance, 2 checked bags up to 23 kg each in the Plus fare and 2 checked bags up to 32 kg in Business Class.

The international baggage allowance is honored by GOL only for flights issued on the same e-ticket locator.

For flights issued journey by journey (purchased separately), even with a partner airline, the international baggage allowance will not be honored. In this case, the allowance of the acquired section applies.

It is not possible to purchase checked baggage in advance on digital channels. The purchase must be made directly at the counter of the company operating the selected flight.

Excess baggage payment

If there is excess baggage, it is possible to pay for the value of the excess when checking-in, directly at the counter.

Fragile items

Fragile items are accepted, since they are properly packed. However, if the item is damaged for any reason, the company will be hold accountable for the refund. 

Perishable

No perishable food is allowed. For more information, contact the consular or customs services of the countries of destination and transit.

Transporting baby items (from 0 to 2 years old)

If the baby travels in an own (reserved) seat, the baby has the same amount of luggage as an adult. If the baby travels on the passenger’s lap, you can dispatch:

• One hold baggage of a maximum of 10 kg

A complimentary allowance of 1 baby stroller (for use) and/or a baby carrier will be provided free of charge.

Baggage withdraw

The baggage withdraw of flights with partners must be done at the final destination. When the passenger comes from Panama to Brazil, in the case of connecting passengers, the baggage must be collected at the first stop in the country (Brazil). After the mandatory customs procedures, the customer must go to the GOL counter to check the baggage again.

Baggage loss

For cases of lost luggage, the responsibility for registering and tracking the status of the baggage process rests with the last airline to transport the passenger. If lost luggage is identified when connecting international flights to GOL's domestic flights, the customer must file the baggage claim with the company that transported the passenger in the previous leg.

Damaged baggage

If this incident occurs, the customer must contact the last carrier to open a baggage claim. If this damage is found from an international flight to a domestic GOL flight, the process must be opened with the carrier of the first leg.

Carry-on baggage

One piece of carry-on baggage is permitted with dimensions that do not exceed 55 cm in height, 35 cm in width and 25 cm in length, including pockets, wheels and handles, and a total weight of up to 10 kg.

All electronics must be transported as carry-on luggage. Laptops, cameras, cell phones, camcorders and tablets must go through the airport X-ray machine at the entrance to the departure lounge.

Valuables, such as jewelry and cash, are also only accepted as carry-on baggage.

The transport of cold weapons, firearms, cartridges and ammunition for firearms, printer cartridges, liquids containing more than 100 ml per bottle, fuels, batteries with electrolyte, lithium batteries with a power of more than 160 Wh, fires fireworks, bombs, paints, chemicals and mercury thermometers as carry-on luggage.

If you do not show up for the boarding (no-show) of partner airlines, call the GOL Customer Service Center (0800 704 0465) to carry out the refund procedure, according to the fare purchased.

The request for assistance for the passenger with special needs must be requested at the time of booking the ticket or at least 72 hours before departure. For flights originating in Brazil, the request for special assistance such as a wheelchair can be made at least 48 hours before departure.

Unaccompanied minors

Minors under 16 years of age cannot travel unaccompanied.

Infants

Infants 0-1 years old always travel at a reduced rate if traveling on their parents' laps. 10% of the adult ticket fare will be charged. Only one lap baby is allowed per customer.

Children

Unaccompanied minors are not accepted on partner flights. If the child is traveling with any adult who does not qualify as a third-degree relative, express authorization from the parent or legal guardian must be presented. In the case of Aerolíneas, the authorization must also contain the address of the companion. Click here to learn about the rules that are common to Aerolíneas Argentinas and GOL for boarding children.

Expectant mothers

Boarding is permitted for expectant mothers who do not exceed 32 weeks of gestation. Pregnant passengers must complete a Transport for Pregnant Passengers form, which must be delivered at the airport accompanied by a medical certificate, that is, an official statement, written and signed by the doctor himself, authorizing the trip and alleging that the delivery will not take place. on board. Pregnant women travelling on both airlines must comply with the policy of both. Learn the rules that are common to Aerolíneas Argentinas and GOL for boarding pregnant women. Click here.

The transport of any live animal is not accepted on flights operated by the GOL and Aerolíneas partnership, except for a Guide Dog.
If you want to request the guide dog service, please contact the operator(s) of the flight(s) you wish to take.

For more information on the documents required, contact the consular or customs services of the countries of destination and transit.