Fly with extra legroom, an exclusive overhead bin, priority check-in, and much more.
Snacks, sandwiches, meals, and beverages to make your trip even more pleasant.
A special class with extra comfort and exclusive benefits for your international flights.
See the fare rules to reschedule to an earlier flight with peace of mind.
An exclusive lounge where you can work or relax prior to boarding.
A free bus shuttle between the airports of Congonhas (CGH) and Guarulhos (GRU), for all GOL passengers.
You can weigh, label and check your baggage yourself by using the GOL kiosk at the airport.
For your peace of mind, you can use your phone to keep tabs on your loved ones while they travel.
Control your trip from the palm of your hand, and give more life to your time.
With our on-board entertainment and Wi-Fi you’ll see how time flies by.
Hold a reservation for 48 hours and take your time deciding about your trip.
Take your pet with you to enjoy an amazing destination.
Would you like to track a flight in real time? Search by flight number of segment.
Stay up to date with all rules for checked baggage and hand luggage.
See the options available for checking in, with step by step instructions.
Check the documents you need and enjoy your trip with peace of mind.
Would you like change your flight? See the rules for cancelling, rescheduling, and requesting refunds.
Credit card, debit card, bank slip, or a funds transfer? Choose the best payment option for you.
A complete guide with all the benefits of flying with our partner airlines.
All you need to know about accruing and redeeming miles, as well as getting category upgrades.
Would you like to visit a new city before arriving at your final destination?
See all the content GOL has prepared to give you more peace of mind on your travels.
All boarding information for expectant mothers, overweight persons, people with disabilities, the elderly, and sick passengers.
Talk to GOL and ask questions about purchases, flight changes and much more.
Encontre a loja ou quiosque GOL mais próximo de você.
Check out the answers to questions about purchase, baggage, boarding and more.
At the moment, Smiles e Azul Fidelidade customers will not have the earning miles benefit. We will provide updates in the near future.
Find out everything you need to know about traveling with GOL and Azul. Browse the menu below to check out the main rules:
Paying for overweight baggage At this time, GOL will not be offering the service of purchasing baggage in advance. In the case of extra or overweight baggage, the extra fee can only be paid at check-in.
Fragile items Fragile items are accepted as long as they are properly packed. However, if the product is damaged for any reason, the company is not responsible for reimbursing you. Check out the airline contract to learn more.
Perishables Perishable items are acceptable as long as they are properly packaged. However, the company is not responsible for reimbursement if the product is damaged for any reason. For more information, please review the airline contract.
Transport of items for infants (from 0 to 2 years of age) If the infant is traveling in a separate (reserved) seat, the infant has the same checked baggage allowance as an adult. If they are traveling on the lap, you can check one piece of checked baggage up to 10 kg. A complimentary allowance of 1 stroller (for use) and/or 1 baby carrier will be provided free of charge.
Lost baggage In case of lost baggage, the last airline that transported the passenger is responsible for registering and monitoring the status of the baggage.
Damaged Baggage In the case of damaged baggage, the customer must contact the last carrier in order to file damaged baggage claim.
Baggage Rules
All electronics must be carried as carry-on items. Laptops, cameras, cell phones, camcorders and tablets must be screened through the airport's X-ray machine at the entrance to the departure lounge.
Valuables such as jewelry and cash must also be carried as carry-on items.
The following items are not allowed in carry-on baggage: bladed weapons, firearms, cartridges and ammunition for firearms, printer cartridges, bottles containing more than 100 ml of liquid, fuels, batteries with electrolytes, lithium batteries with a capacity of more than 160 Wh, fireworks, bombs, paints, chemicals and mercury thermometers.
In order to request special services, contact the call center of the airline operating the segment of travel.
Please note: Some services may not be available on flights operated in partnership with another airline.
Passengers who require special assistance Requests for assistance for passengers with special needs must be made at the time of booking or at least 72 hours prior to departure. For flights originating in Brazil, requests for special assistance, such as the need for a wheelchair, must be made at least 48 hours prior to departure.
Unaccompanied minors Minors under 16 years of age cannot travel unaccompanied.
Infants Infants up to 2 years of age may travel free of charge on domestic flights. The infant must travel on the lap of a responsible adult over the age of 18. Only one infant per customer is allowed.
Expectant mothers Authorization from Azul's Special Assistance Coordinator is required for international travel:
For more information, please visit the website: https://www.voeazul.com.br/br/pt/home.
Live animals are not permitted on GOL and Azul flights, with the exception of guide dogs.
To request guide dog service, please contact your ticket issuer.
For more information on documentation requirements, please contact the consular or customs authorities of your destination or transit country.
For itineraries where the first leg is operated by GOL, check-in can be done at the GOL counter at the airport on the day of the trip or via our website www.voegol.com.br or APP 36h in advance. If Azul is the operator of the first segment of the trip, check-in can be done either at the Azul counter or at www.voeazul.com.br.
Remember that you must have valid documentation* for your trip, such as a valid passport, visas and vaccinations, if applicable.
*Documentation (including visas and vaccinations) is the responsibility of the passenger. We recommend that you check with the embassies of your destination countries to avoid any hassle.
Please note: Your boarding pass must include all segments of your itinerary. Also, you only need to check your baggage once and we will transfer it between flights. However, it is necessary to check the customs procedures of each destination country and remember that baggage policies can vary between airlines, so check them before you travel.
Seat Selection Seats on GOL flights must be booked through the GOL website and/or customer service center: www.voegol.com.br/atendimento/telefones.
Seats on Azul flights must be booked through their website: https://www.voeazul.com.br/br/pt/home.
Please note: You may also choose your seat on GOL flights at check-in on the day of departure.
If you do not show up for boarding (no-show) on any of the flights (GOL or Partner), please contact your ticket issuer for a refund or rebooking.
Azul Fleet Azul's fleet consists of a wide variety of aircraft, including Caravan, ATR, Embraer and Airbus.
Azul Bus Azul offers transportation from Congonhas Airport to Viracopos Airport in Campinas. To use this service, you need to show your purchase receipt or boarding pass for a flight operated by Azul. For information on schedules, visit the following link: https://www.voeazul.com.br/br/pt/sobreazul/experiencia-azul/onibus-azul.
Azul Experience Check our partner's in-flight services and their differences in advance to ensure a safe and hassle-free experience: https://www.voeazul.com.br/br/pt/home.
Learn about the amounts related to refunds, no-shows, cancellations and flight change for each fare.
95% of the residual amount
Free of charge
Refundable fee Non-refundable
Cancellation fee BRL 400 or 100% of the fare (the lowest amount)
Rebooking fee BRL 400 or 100% of the fare (the lowest amount)
No-show fee BRL 500 or 100% of the fare (the lowest amount)
Refundable fee 40% of the residual amount
Cancellation fee BRL 370 or 100% of the fare (the lowest amount)
Rebooking fee BRL 370 or 100% of the fare (the lowest amount)
No-show fee BRL 470 or 100% of the fare (the lowest amount)
Refundable fee 95% of the residual amount
Cancellation fee Free of charge
Rebooking fee Free of charge
No-show fee Free of charge
The above procedures apply to flights operated by GOL and Azul. If your trip is only operated by Azul, please visit our partners’s website for more information: https://www.voeazul.com.br/br/pt/home.
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