The following baggage allowance applies for roundtrips where the first flight departs from South America:

•  Light fare: No checked baggage

•  Plus fare: 1 piece of baggage up to 23 kg

•  Max Fare: 2 bags up to 23 kg each

•  Business Class: 2 bags up to 32 kg each

The international baggage allowance will be honored by GOL only for flights issued on the same locator (e-ticket). For flights issued leg by leg (purchased separately), even with a partner company, the international baggage allowance will not be honored. In this case, the allowance for the segment purchased will apply.

It is not possible to purchase checked baggage in advance through digital channels. The purchase must be made directly at the counter of the airline operating the selected flight.

Paying for overweight baggage

If you have overweight baggage, you can pay for it at check-in.

Fragile items

Fragile items are accepted as long as they are properly packed. However, if the product is damaged for any reason, the company is not responsible for reimbursing you. Check out the airline contract to learn more.

Perishables

Perishable items are not accepted. For more information, please contact the consular or customs offices of the destination and transit countries.

Transport of items for infants (from 0 to 2 years of age)

When traveling in their own (reserved) seat, infants are entitled to the same checked baggage allowance as an adult. If they are traveling on your lap, they can check in one piece of baggage up to 10 kg.

A complimentary allowance of 1 stroller (for use) and/or 1 baby carrier will be provided free of charge.

Baggage Claim

If the passenger is coming from an international origin to a destination in Brazil, in case of connecting passengers, the baggage must be claimed at the first stop in the country (Brazil). After the obligatory customs procedures, the customer must go to the GOL counter to reclaim the baggage.

When traveling from Brazil to other countries, in the case of connecting passengers, the baggage must be collected at the first stop abroad. After the obligatory customs procedures, the customer must go to the counter of the next carrier to check in the baggage again.

Lost baggage

In case of lost baggage, the last airline that transported the passenger is responsible for registering and monitoring the status of the baggage. If the baggage is lost during the connection between international flights and domestic GOL flights, the customer must file a claim with the airline that transported the baggage on the previous leg of the journey.

Damaged Baggage

In the event of damaged baggage, the customer must contact the last carrier to open a baggage claim file. If damage is found on an international flight to a domestic GOL flight, the file should be opened with the carrier of the first leg.

Carry-on baggage

One piece of carry-on baggage is permitted with dimensions that do not exceed 55 cm in height, 35 cm in width and 25 cm in length, including pockets, wheels and handles, and a total weight of up to 10 kg.

All electronics must be carried as carry-on items. Laptops, cameras, cell phones, camcorders and tablets must be screened through the airport's X-ray machine at the entrance to the departure lounge.

Valuables such as jewelry and cash must also be carried as carry-on items.

The following items are not allowed in carry-on baggage: bladed weapons, firearms, cartridges and ammunition for firearms, printer cartridges, bottles containing more than 100 ml of liquid, fuels, batteries with electrolytes, lithium batteries with a capacity of more than 160 Wh, fireworks, bombs, paints, chemicals and mercury thermometers.

If you don't show up for your flight (no-show) on a partner airline, call the GOL Customer Service Center (0800 704 0465) to request a refund based on the fare you purchased.

Requests for assistance for passengers with special needs must be made when booking the ticket or at least 72 hours prior to departure. For flights originating in Brazil, requests for special assistance, such as the need for a wheelchair, may be made at least 48 hours prior to departure.

Unaccompanied Minors

Minors under 16 years of age cannot travel unaccompanied.

Infants

Infants up to 1 year and 11 months of age pay 10% of the adult fare, but must travel on the lap of a responsible adult age 18 or older. Only one lap baby is permitted per customer.

Expectant Mothers

Here are the guidelines for expectant mothers on Air Canada flights:

•  Less than 30 weeks pregnant: Consult your physician and confirm that air travel is appropriate for your overall health.

•  More than 30 weeks pregnant or at risk (at any time): You must obtain written authorization from your physician. Present the certificate at check-in.

In the certificate, the doctor must authorize your travel in writing, taking into account the destination and duration of your trip. At check-in, you will be asked to complete an Air Canada form.

Please note that GOL has specific guidelines for our flights, which can be found here.

Live animals are not permitted on GOL and Air Canada partner flights, with the exception of guide dogs.
If you want to request the guide dog service, please contact the operator(s) of the flight(s) you wish to take.

For more information on required documentation, please contact the consular or customs offices of the destination and transit countries.

The above procedures apply to flights operated by GOL and Air Canada. If your flight is only operated by Air Canada, please check their website.

Learn about the amounts related to refunds, no-shows, cancellations and flight change for each fare.