Fly with extra legroom, an exclusive overhead bin, priority check-in, and much more.
Snacks, sandwiches, meals, and beverages to make your trip even more pleasant.
A special class with extra comfort and exclusive benefits for your international flights.
See the fare rules to reschedule to an earlier flight with peace of mind.
An exclusive lounge where you can work or relax prior to boarding.
A free bus shuttle between the airports of Congonhas (CGH) and Guarulhos (GRU), for all GOL passengers.
You can weigh, label and check your baggage yourself by using the GOL kiosk at the airport.
For your peace of mind, you can use your phone to keep tabs on your loved ones while they travel.
Control your trip from the palm of your hand, and give more life to your time.
With our on-board entertainment and Wi-Fi you’ll see how time flies by.
Hold a reservation for 48 hours and take your time deciding about your trip.
Take your pet with you to enjoy an amazing destination.
Would you like to track a flight in real time? Search by flight number of segment.
Stay up to date with all rules for checked baggage and hand luggage.
See the options available for checking in, with step by step instructions.
Check the documents you need and enjoy your trip with peace of mind.
Would you like change your flight? See the rules for cancelling, rescheduling, and requesting refunds.
Credit card, debit card, bank slip, or a funds transfer? Choose the best payment option for you.
A complete guide with all the benefits of flying with our partner airlines.
All you need to know about accruing and redeeming miles, as well as getting category upgrades.
Would you like to visit a new city before arriving at your final destination?
See all the content GOL has prepared to give you more peace of mind on your travels.
All boarding information for expectant mothers, overweight persons, people with disabilities, the elderly, and sick passengers.
Talk to GOL and ask questions about purchases, flight changes and much more.
Find the nearest GOL store or kiosk.
Check out the answers to questions about purchase, baggage, boarding and more.
What are the MEDIF certificate and the FREMEC card? What to do if you or a companion needs supplemental oxygen during the flight?
In this area, you can access these answers and other important guidelines for those who need special assistance when traveling.
Access the MEDIF form, know the conditions that require the certificate and know how to send it to GOL.
Acronym for Medical Information Form, MEDIF is the document that proves the condition of those who need medical attention or special equipment during the flight. The form must be completed by the passenger's doctor and sent to GOL between 15 days and 72 hours before departure.
After a careful analysis of the form, our team issues a response that certifies the passenger's aptitude in making the air travel. If there is any doubt regarding the completion of MEDIF, or the need for additional exams, they can be requested free of charge from GOL.
Access the FREMEC form and learn other important information for those who want to request the document.
The Frequent Traveler Medical Card (FREMEC) is a card issued to make life easier for passengers who need special assistance.
If your health condition is chronic and stable - and you are a frequent customer on our flights - we suggest filling out and sending FREMEC for analysis by GOL's medical team.
After the form is approved, a card is issued for you to use on your travels, with a predetermined expiration date.
If you have surgery less than 30 days before your departure date, you must send MEDIF (between 15 days and 72 hours before the flight) for analysis by GOL's medical team.
Download the MEDIF form and access other important information about this medical certificate.
Some acute illnesses (cardiorespiratory, stroke, among others), surgeries, injuries caused by accidents or chronic conditions require prior authorization from the GOL medical team to travel.
Therefore, we advise you to contact our customer service (0800 704 0465) to find out which documents and forms must be provided before boarding.
Some medical equipment has authorized boarding as hand luggage, but its use on board is prohibited, such as nebulizers and inhalers.
Equipment of essential use, such as pacemakers and infusion pumps for continuous medications, are allowed.
In the case of needles and syringes on board, transportation is authorized as long as the customer has medication with professionally printed labels that identify the drug, the manufacturer or the pharmaceutical industry, in addition to a prescription.
If your health condition does not allow you to travel seated or with the back in an upright position, GOL offers a stretcher transport service.
To request it, you must send the MEDIF form up to 72 hours before the flight. The order will be evaluated by our medical team.
Medicines can be taken in hand luggage, but you must also take a prescription.
We recommend that you ask your doctor for an additional prescription and, if necessary, also provide one in the language of the country of destination. It is always good to have your doctor's report on hand to present to airport security authorities.
It is also very important to consider that some medications, such as insulin, need proper transport. Therefore, contact the manufacturer's laboratory to inquire about proper packaging during the flight.
If it is necessary to use dry ice to store the medicine, it is worth knowing that it is possible to transport only up to 2.5 kg of dry ice as hand luggage and checked.
Passengers with cardiac and/or respiratory problems and who need supplemental oxygen on board must send us the MEDIF form no later than 72 hours before departure.
We inform you that the GOL oxygen service is for restricted use within aircraft. If there is a need to use oxygen in the departure lounge, connections and disembarkation, this must be provided by the passenger or their guardians.
Important: to use oxygen on board, oxygen saturation tests in ambient air and recent hemoglobin tests are required.
If necessary, GOL offers the companion an 80% discount on airfare.
In these situations, the companion must be over 18 and able to offer assistance to passengers with special needs throughout the flight. The discount will be applied only after filling and approval of the MEDIF or FREMEC forms.
GOL does not transport emotional support animals.