Fly with extra legroom, an exclusive overhead bin, priority check-in, and much more.
Snacks, sandwiches, meals, and beverages to make your trip even more pleasant.
A special class with extra comfort and exclusive benefits for your international flights.
See the fare rules to reschedule to an earlier flight with peace of mind.
An exclusive lounge where you can work or relax prior to boarding.
A free bus shuttle between the airports of Congonhas (CGH) and Guarulhos (GRU), for all GOL passengers.
You can weigh, label and check your baggage yourself by using the GOL kiosk at the airport.
For your peace of mind, you can use your phone to keep tabs on your loved ones while they travel.
Control your trip from the palm of your hand, and give more life to your time.
With our on-board entertainment and Wi-Fi you’ll see how time flies by.
Hold a reservation for 48 hours and take your time deciding about your trip.
Take your pet with you to enjoy an amazing destination.
Would you like to track a flight in real time? Search by flight number of segment.
Stay up to date with all rules for checked baggage and hand luggage.
See the options available for checking in, with step by step instructions.
Check the documents you need and enjoy your trip with peace of mind.
Would you like change your flight? See the rules for cancelling, rescheduling, and requesting refunds.
Credit card, debit card, bank slip, or a funds transfer? Choose the best payment option for you.
A complete guide with all the benefits of flying with our partner airlines.
All you need to know about accruing and redeeming miles, as well as getting category upgrades.
Would you like to visit a new city before arriving at your final destination?
See all the content GOL has prepared to give you more peace of mind on your travels.
All boarding information for expectant mothers, overweight persons, people with disabilities, the elderly, and sick passengers.
Talk to GOL and ask questions about purchases, flight changes and much more.
Find the nearest GOL store or kiosk.
Check out the answers to questions about purchase, baggage, boarding and more.
You can check below what you need to know to reschedule, cancel or require a ticket refund. In case you still have any questions, just contact us on one of our service channels.
To check more detailed information about each kind of rate and benefits included in them, click here.
It’s considered to be an original changed flight, flights which have their time changed (starting from 30 minutes on domestic flights or 1 hour on international flights) or cancelled performed unilaterally by GOL. (involuntary)
It’s considered to be an original not changed flight, flights which the passenger changes. (voluntary)
Domestic and international flights rescheduling Original changed flight (involuntary) Original not changed flight (voluntary)
Domestic flights
Original flight changed (Change bigger than 30 minutes, according to ANAC Resolution 400)
Original not changed flight
Reschuling fee
Free of charge
Tariff difference New travel will be to the same origin and destination
Re-routing New trip will not be to the same origin and destination
Not allowed
Deadline for making the new travel
365 days from reservation creation date
International flights ASU | MCO | MIA | EZE | MVD | PUJ | SCL | VVI | LIM | COR | CUN | MDZ | PBM | ROS | UIO
Original flight changed (Change bigger than 1 hour, according to ANAC Resolution 400)
Charged
Charged (According to tariff rule, if any)
Allowed according to the tariff family Tariff difference may occur
Cancellation with credit request of the amount Original changed flight (involuntary) Original not changed flight (voluntary)
Cancellation fee
Credit validity to use and fly
18 months from the request Original flight from Mar-2020 to Dec-2021
GOL International Flights (All flights)
GOL cancellation fee
Credit validity to use and fly 18 months from the request Original flight from Mar-2020 to Dec-2021
Credit validity to use and fly 12 months from the purchase Original flight from Jan-2022
Cancellation with request for a refund of the amount Original changed flight (involuntary) Original not changed flight (voluntary)
Domestic and International GOL partners flights
Original changed flight (Regardless of the flight date)
Penalty and refund
No penalty Refund of the full ticket price
Penalty according to the tariff rule, if any.
Deadline for the refund
12 months from the original flight date from Mar-2020 to Dec-2021
7 Days From the request
7 days from request* *The payment method used to purchase the airline ticket must be observed.
Penalty and refund No penalty Refund of the full ticket price
Deadline for refund 12 months from the original flight date from Mar-2020 to Dec-2021
Deadline for refund 7 days from the request Original flight from Jan-2022
If your refund has been converted into GOL Credit, check out the steps below to redeem it:
Visit the GOL website and log in to your account.
Click on the menu with the passenger’s name, and right after, on “Credit and Refund”.
On the next screen it will be possible to check your GOL Credit balance.
Go through the purchase process normally, choosing the selected journey.
After selecting your flight, click on “go to payment”.
When purchasing, select the option “GOL Credit”.
If your flight has been delayed or canceled due to the closing of borders, the provision of assistance such as food, accommodation and transfer, facilities provided for in ANAC Resolution 400 will not be contemplated. In this case, GOL will help the Ministry of Foreign Affairs to locate and bring Brazilians abroad.
Our Customer Service Center (0300 115 2121) has a very long wait. We are prioritizing the service of Customers with flights scheduled for the next 72 hours, but rest assured, everyone will be attended to.
If you made your purchase through Anonymous Purchase (without login) and wish to cancel your ticket with a credit request, contact our Customer Service Center (0300 115 2121).
All rules adopted by the Company are in accordance with the provisions of the Conduct Adjustment Term (Termo de Ajustamento de Conduta – TAC) signed on 03/20/20, by the Ministry of Justice and Public Security (MJSP), Federal Public Ministry (MPF) and Public Ministry of the Federal District and Territories (MPDFT), with the Brazilian Association of Airlines (ABEAR).