Fly with extra legroom, an exclusive overhead bin, priority check-in, and much more.
Snacks, sandwiches, meals, and beverages to make your trip even more pleasant.
A special class with extra comfort and exclusive benefits for your international flights.
See the fare rules to reschedule to an earlier flight with peace of mind.
An exclusive lounge where you can work or relax prior to boarding.
A free bus shuttle between the airports of Congonhas (CGH) and Guarulhos (GRU), for all GOL passengers.
You can weigh, label and check your baggage yourself by using the GOL kiosk at the airport.
For your peace of mind, you can use your phone to keep tabs on your loved ones while they travel.
Control your trip from the palm of your hand, and give more life to your time.
With our on-board entertainment and Wi-Fi you’ll see how time flies by.
Hold a reservation for 48 hours and take your time deciding about your trip.
Take your pet with you to enjoy an amazing destination.
Would you like to track a flight in real time? Search by flight number of segment.
Stay up to date with all rules for checked baggage and hand luggage.
See the options available for checking in, with step by step instructions.
Check the documents you need and enjoy your trip with peace of mind.
Would you like change your flight? See the rules for cancelling, rescheduling, and requesting refunds.
Credit card, debit card, bank slip, or a funds transfer? Choose the best payment option for you.
A complete guide with all the benefits of flying with our partner airlines.
All you need to know about accruing and redeeming miles, as well as getting category upgrades.
Would you like to visit a new city before arriving at your final destination?
See all the content GOL has prepared to give you more peace of mind on your travels.
All boarding information for expectant mothers, overweight persons, people with disabilities, the elderly, and sick passengers.
Talk to GOL and ask questions about purchases, flight changes and much more.
Find the nearest GOL store or kiosk.
Check out the answers to questions about purchase, baggage, boarding and more.
Check the information, documentation and general questions about traveling with infants and minors here.
New: It is now possible to check-in children and adolescents over 02 years of age through the digital channels GOL (website and APP). If you wish to check in now, click here.
For trips with unaccompanied minors up to 15 years old, it is necessary to purchase an accompanying service. With this service, the minor will have the assistance of our collaborators from the beginning to the end of the trip.
The price of the service may vary according to the age of the passenger.
PASSENGERS FROM 08 TO 15 YEARS AND 11 MONTHS
U$ 50
Per leg and per person
U$ 60
U$ 110
U$ 120
The unaccompanied minor assistance service is mandatory for children from 8 years old to 16 incomplete years of age. GOL does not transport unaccompanied minors under the age of 8.
The assistance guarantees that Customers with the service will be accompanied at all stages of the trip, including in cases of flight delays. The child remains under constant supervision of the airport and cabin staff, but the accompaniment is not exclusive. At boarding time, they are welcomed and taken to the aircraft. On the plane, they are accommodated and remain under the responsibility of the cabin chief. Upon arrival at the destination, a member of GOL's Airport team accompanies our Customer to a responsible person at the disembarkation airport.
If you are the father, mother, or legal guardian of a minor between the ages of 8 and 16 who needs to take an unaccompanied domestic air trip, please provide valid boarding documents. The minor must have the following documents to travel:
• Authorization from any parent or legal guardian, through a public deed or private document notarized. You may also present an authorization from the Juvenile Court or a valid passport that expressly authorizes the minor to travel abroad unaccompanied (authorization is also valid for domestic travel - Resolution 295 CNJ);¹
• Valid personal identification document such as passport, ID (RG) or Birth Certificate; ²
• A filled in Travel Authorization Protocol for Unaccompanied Minor in 3 copies.
For Customers over 16 years of age, check the valid documentation at: Documents for Air Travel
*¹If there is no expiration date on the parent/legal guardian authorization, consider two years from the date of issue. *²Identity card and Birth Certificate may be originals or certified copies. The certificate is intended for children up to 12 years of age.
• If you wish, you can request an Electronic Travel Authorization, learn more.
Children and teenagers between the ages of 8 and 18 may travel unaccompanied to other countries with:
• Valid personal identification document such as passport, ID (RG) (only for MERCOSUR countries);
• Two copies of the Authorization from both parents or legal guardians, with a photo of the child (optional), validity³ and signature notarized by authenticity or similarity. A judicial authorization can also be presented (two copies are mandatory) or a valid passport that contains, on the identification page, the authorization for unaccompanied international travel;
For Customers over 16 years of age, check the valid documentation at: Documents for Traveling by Air
³If there is no expiration date on the parent/legal guardian authorization, consider two years from the issue date.
Important: GOL does not transport unaccompanied minors on flights with partners. Read more.
The police report (B.O.) is not a valid document for boarding children from 0 to 12 incomplete years of age. The acceptance of Police Report for children (0 to 12 incomplete years) must be done in consultation with the Child and Youth Court of each location.
GOL allows infants and children up to 25 kg in restraint seats attached to the aircraft seat, on domestic and international flights operated by GOL. You may choose to use your own car seat or request a car seat made available by GOL.
Own Car Seat (CRD)
Send the reservation data and information about the car seat - brand, model and PDF file with the equipment manual to the e-mail medif@voegol.com.br, up to 7 (seven) days before the trip. Using the information on the car seat, an evaluation is conducted to validate whether the equipment can be installed safely in the aircraft seat. If the seat is to be used by a lap baby, a ticket must be purchased for the baby.
Car Seat (CRD) GOL
GOL offers child restraint devices for use during the flight. Contact GOL by phone up to 7 (seven) days prior to travel to request this service. If the seat is to be used by an, a ticket for the baby must be purchased.
Partner flights
When booking with partners, GOL can arrange the sale of the reservation on routes operated by GOL. To purchase the service on routes operated by other companies, you must contact them and check the possibility of inclusion.
GOL+ Comfort and Premium Fare Restrictions
Safety devices cannot be installed in the Premium fare class or in GOL+ Comfort seats.
GOL does not provide a feeding service for infants and children under 2 years of age on its flights.
If you are traveling with children under the age of 16, it is recommended that they be in the same reservation as the responsible adult, as we will be able to identify this condition in advance and allocate them seats in close proximity, regardless of whether or not you are booking a seat in advance.
In addition, you may book your seats at any time, according to the corresponding applicable fare, or you may find free seats and proceed with your booking within the check-in window (48 hours before the flight).
We recommend that you check in through the available service channels and book your seats in advance. If this does not happen, please contact our CRC (0300 115 2121) or contact our staff at the airport before the check-in window closes (1 hour before flight departure).
The document of the child or adolescent up to 16 incomplete years of age must prove the parentage or kinship to the guardian, who must also present a valid identification document with photo. Travelers' documents must be in good condition.
According to the Child and Adolescent Statute, minors up to 16 years of age may travel accompanied by adult relatives up to the third degree (parents, grandparents, great-grandparents, uncles, brothers and sisters, and nephews and nieces).
Travel with parents or siblings over the age of 18:
Travel with grandparents or aunts and uncles:
The child or adolescent who is a parent under 18 years of age has civil capacity restrictions by himself/herself, not being able to personally exercise the acts of civil life, but has legal responsibility for the child.
The guardian (father or mother) under the age of 18 may travel together with their minor children between 8 and 15 years and 11 months, but one will NOT be responsible for the other, except when the parents-guardians request authorization from the Juvenile Court. In these situations, UMNR service is optional for the minor, as the underage parent is accompanied by someone authorized.
Youths must present their valid documents to board; Children from 8 to 15 years and 11 months will need to contract UMNR service when there is NO authorization from the Juvenile Court for the minor between 16 and 17 years and 11 months
Important: In cases where there is a court order in which there is an authorization for a minor under 18 to be accompanied by another minor, the basis must make sure that the document is valid for the boarding to take place.
It is necessary to present a notarized judicial authorization or authorization from her parents, or authorization from the father, or authorization from the mother, or guardians, since she is boarding with another minor. In addition, both she (mother) and her baby (child) must present identification documents for boarding, in addition, of course, to prove the relationship that unites them. The baby's ID or birth certificate are examples that identify them as mother/son.
If the airport employee has any questions regarding the document or authorizations GOL's legal department must be contacted.
Documentation for Minors from 0 to 18 years old - Accompanied by PARENTS who are MINORS
Father or Mother (minors up to 18 years old incomplete)
Father or Mother - Up to 16 years of age
NOTE -> If the Customer (father or mother) proves emancipation, the Authorization is not required
Father or Mother - 16 to 18 years old
In the case of children born in a full member country or associate state of Mercosur*, if the document presented is the ID card, it must be presented with the birth certificate.
If a minor under 16 years of age is traveling unaccompanied by his parents (or guardian), in addition to the documents mentioned above, it is also necessary to present:
*Argentina, Paraguay, Uruguay, Venezuela, Chile, Colombia, Ecuador and Peru.
Before buying your ticket, it is important to check with the consulate of the destination country to find out about visas, as the rules vary from country to country. All destinations require a passport valid for at least 6 months from the return date.
• Attention! For travel to and from the Mexican city of Cancun, travelers of all ages must present the country's Immigration Form. The document must be printed out in two copies: the first will be left at the immigration entrance and the second should be handed in on your return. If the traveler does not present it, he or she will have to request and pay for a duplicate. Go to the Cancun immigration form and fill it out.
• You can check more information about entering international destinations by clicking here.
• GOL does not transport children 0 to 8 years of age unaccompanied by a guardian over 18 years.
• Infants up to 2 years of age can board domestic flights without paying for the air ticket. On international flights, they pay 10% of the adult fare. On both domestic and international flights, the infant must travel on the lap of a responsible adult over the age of 18.
• Only one infant is allowed per customer. In the case of twins, two paying adults are required.
• For more information, visit the National Civil Aviation Agency (ANAC) website.
GOL offers a special baby car seat that can be used on board the aircraft, for an extra fee. It accommodates a child up to 2 years of age and must be requested 7 days before the domestic or international flight.
For safety reasons, the installation of the baby car seat needs to follow some rules, such as not obstructing the passengers' circulation and the emergency exits. In this case, the price of a new seat is charged.
If you want, you can take your own baby car seat, just contact GOL and request authorization for this transport, sending the manual of the baby car seat to the e-mail medif@voegol.com.br, file in PDF format, in addition to informing the brand and model of the restraint equipment and its travel locator code, because it is necessary to evaluate if it can be installed in our aircraft.
To acquire this service and solve other doubts, call 0300 115 2121 (from Brazil) or +55 (11) 5504-4410 (from abroad).
We recommend that you check in through the available service channels and reserve your seats in advance. If this does not happen, please contact our CRC (0300 115 2121) or contact our staff at the airport before the check-in window closes (1 hour before flight departure).
If the accompaniment is made by a person over 18 years old without any kind of kinship, there must be authorization from the parent or guardian and present one of the following items:
In addition to a valid identification document, in cases where a child or adolescent up to 16 years of age is traveling with an unrelated adult, it is necessary to have:
• The National Civil Aviation Agency (ANAC) provides a standard form model for parents or guardians to authorize the boarding of children under 16 years of age accompanied by persons who are not up to the 3rd degree of kinship.
• GOL does not transport children 0 to 8 incomplete years unaccompanied by a guardian over 18 years.
Minors under 16 years of age can only travel unaccompanied by their parents (or legal guardians) with:
• Court authorization or authorization from the other parent notarized (in the latter case, in two original copies).
• Original and valid passport;
• ID card (RG), only for travel to Mercosur countries.
• Valid passport or, in the exclusive case of travel to Mercosur countries, original ID card (RG).
• United States;
• Panama (except for tourism stays of less than 180 days);
• Dominican Republic (except for Brazilians, who can obtain a Tourist Card upon arrival for a stay of less than 30 days);
• Suriname (except for a stay of less than 3 months. In this case, a $100 fee is charged)
Before buying the ticket, it is important to check with the consulate of the destination country for information about visas, as the rules vary from country to country. All destinations require a passport valid for at least 6 months from the return date.
• For travel to and from the Mexican city of Cancun, travelers of all ages must present the country's Immigration Form. The document must be printed in two copies: the first will be left at the immigration entrance and the second should be handed in upon return. If the traveler does not present it, he or she will have to request and pay for a duplicate. Go to the Cancun immigration form and fill it out.
• Infants up to 2 incomplete years of age can board domestic flights without paying for the air ticket. On international flights, they pay 10% of the adult fare. On both domestic and international flights, the infant must travel on the lap of a responsible adult over the age of 18.
GOL offers a special baby car seat that can be used on board the aircraft, for an extra fee. It accommodates a child up to 2 years of age and must be requested at least 7 days before the domestic or international flight.
If you want, you can bring your own baby car seat, but it must have a seal that identifies the product as suitable for use on airplanes. Here, the price of a new seat at a discount is charged.
For this service and other questions, call 0300 115 2121 (from Brazil) or +55 (11) 5504-4410 (from abroad).
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