Fly with extra legroom, an exclusive overhead bin, priority check-in, and much more.
Snacks, sandwiches, meals, and beverages to make your trip even more pleasant.
A special class with extra comfort and exclusive benefits for your international flights.
See the fare rules to reschedule to an earlier flight with peace of mind.
An exclusive lounge where you can work or relax prior to boarding.
A free bus shuttle between the airports of Congonhas (CGH) and Guarulhos (GRU), for all GOL passengers.
You can weigh, label and check your baggage yourself by using the GOL kiosk at the airport.
For your peace of mind, you can use your phone to keep tabs on your loved ones while they travel.
Control your trip from the palm of your hand, and give more life to your time.
With our on-board entertainment and Wi-Fi you’ll see how time flies by.
Hold a reservation for 48 hours and take your time deciding about your trip.
Take your pet with you to enjoy an amazing destination.
Would you like to track a flight in real time? Search by flight number of segment.
Stay up to date with all rules for checked baggage and hand luggage.
See the options available for checking in, with step by step instructions.
Check the documents you need and enjoy your trip with peace of mind.
Would you like change your flight? See the rules for cancelling, rescheduling, and requesting refunds.
Credit card, debit card, bank slip, or a funds transfer? Choose the best payment option for you.
A complete guide with all the benefits of flying with our partner airlines.
All you need to know about accruing and redeeming miles, as well as getting category upgrades.
Would you like to visit a new city before arriving at your final destination?
See all the content GOL has prepared to give you more peace of mind on your travels.
All boarding information for expectant mothers, overweight persons, people with disabilities, the elderly, and sick passengers.
Talk to GOL and ask questions about purchases, flight changes and much more.
Find the nearest GOL store or kiosk.
Check out the answers to questions about purchase, baggage, boarding and more.
Due to the situation related to the coronavirus spreading (COVID-19) we readjusted our network.
In addition, we have updated again our policies for changing and cancelling in order to transmit our clients calm and flexibility.
The rules¹ below are for those who have already bought tickets and also for new purchases in periods signaled in the table. These rules will only apply for tickets issued in points of sale outside of Brazil by travel agencies through the GDS system.
¹These rules are valid for specific periods of time and they alter the previously rules published before in this site, on Flight changes and the ones described during the cancellation flow.
Only one change is allowed, for any available period of our network. This change must be made whithin the validity of the ticket. The change must be made to the same type of cabin selected previously (preferably in the same class as the original ticket, if not, select the next available class according to the hierarchy).
Exempt
¹The procedure for changing the validation of the ticket must be made at the time of manual reissue using the waiver code signaled below. For details on how to change the ticket date please contact your GDS help desk.
²Purchases prior to sep 16th, to fly until 30 September, the fare difference will be charged only when changing a flight from low season to high season.
Waiver Code: WAIVED DUE CE G3
Date Changes
Flights inside Brazil
Penalty for changes: Exempt
Rate difference: Exempt
Rerouting: Allowed. According to the rule of the fare family purchased may include fare difference and fees.
Validity: Validity of the ticket. For tickets expiring on 03/31/2021 it is allowed the change of ticket expiration to 12/31/2021¹.
Rate difference: Charged, if any²
Penalty for changes: Charged
Rate difference: Charged, if any
Validity: Validity of the ticket. It is NOT allowed to change the validity of the ticket.
Flights to Argentina, Bolivia, Chile, Estados Unidos, Equador, México, Paraguai, Peru, República Dominicana, Suriname and Uruguai.
Rate difference: Depending on the season. Exempt: high to high, high to low, low to low. (season) Charged, if any: low to high season.
Future changes and Refund
When changing the open status ticket, follow the instructions for changes given before. This procedure needs to be done before the date of flight. The ticket cant be in status open and needs to have a new date before the expiration. Since only one change without any cost is allowed , when changing the validation of the ticket is required, follow the rules and procedures for changing dates.(previously described).
¹ For tickets that are in status open, at the time of rescheduling, the rules to be followed will be those in effect on the rescheduling date.
² Rule valid for cancellations made voluntarily by the customer.
Future Changes¹ (status open): Status open ticket: 12 months from the date of purchase of the ticket
Cancelling with refund: Penalty for refund charged, if any²
Attention: in the periods indicated in the tables, the processes described above are valid for flights canceled by GOL or flights that GOL did not cancel or change but the customer makes a change order. Thus, it is necessary that, for these clients contemplated by the policy, when requested any alteration without fare difference, on the part of the client, it must be done through the involuntary process so that the rules are applied and the charges are not generated. When any change with a fare difference is requested by the customer, it is done through the voluntary process so that the rules are applied and the charges are not generated.
Expired tickets until Apr 17 For customers with tickets expired by Apr 17, please advise the agencies to contact the GOL call center.
No-show For customers who are a no-show on flights canceled by GOL, no-show fee exemption is released.
High season We consider the months of July, December and January as high season and holidays - including the day before and the following day of the holiday. We will forward more details of what is considered a holiday in each POS soon.
The rules published above are valid as of 16/09/2020.