The international baggage allowance will be honored by GOL only for flights issued on the same locator (e-ticket). For flights issued leg by leg (purchased separately), even with a partner company, the international baggage allowance will not be honored. In this case, the allowance for the segment purchased will apply.

It is not possible to purchase checked baggage in advance through digital channels. The purchase must be made directly at the counter of the airline operating the selected flight

Paying for overweight baggage

If you have overweight baggage, you can pay for it at the check-in.

Fragile items

Fragile items are accepted as long as they are properly packed. However, if the product is damaged for any reason, the company is not responsible for reimbursing you.

Perishables

Perishable items are not accepted. For more information, please contact the consular or customs offices of the destination and transit countries.

Transport of items for infants (from 0 to 2 years of age)

If the infant is traveling in a separate (reserved) seat, the infant has the same checked baggage allowance as an adult. If they are traveling on the lap, you can check:

• One piece of checked baggage up to 10 kg.

A complimentary allowance of 1 stroller (for use) and/or 1 baby carrier will be provided free of charge.

Baggage Claim

Your baggage tags must indicate your final destination. If the passenger is coming from an international destination to Brazil, for passengers with a connection in Brazil, baggage must be collected at the first stop in that country. If the passenger is coming from an international destination to Argentina, for passengers with a connection in Argentina, the baggage must be collected at the first stop in that country. After the obligatory customs procedures, the customer must go to the counter of the company operating the next flight to reclaim the baggage.

Lost baggage

In case of lost baggage, the last airline that transported the passenger is responsible for registering and monitoring the status of the baggage. If the baggage is lost during the connection between international flights and domestic GOL flights, the customer must file a claim with the airline that transported the baggage on the previous leg of the journey.

Damaged Baggage

In the case of damaged baggage, the customer must contact the last carrier in order to file damaged baggage claim.

If damage is found on an international flight to a domestic GOL flight, the claim should be filed with the carrier of the first leg.

Carry-on baggage

One piece of carry-on baggage is allowed, not to exceed 55 cm in height, 40 cm in width and 25 cm in length, including pockets, wheels and handles, and not to exceed a total weight of 10 kg.

All electronics must be carried as carry-on items. Laptops, cameras, cell phones, camcorders and tablets must be screened through the airport's X-ray machine at the entrance to the departure lounge. Valuables such as jewelry and cash must also be carried as carry-on items. The following items are not allowed in carry-on baggage: bladed weapons, firearms, cartridges and ammunition for firearms, printer cartridges, bottles containing more than 100 ml of liquid, fuels, batteries with electrolytes, lithium batteries with a capacity of more than 160 Wh, fireworks, bombs, paints, chemicals and mercury thermometers.